At a Glance
- Tasks: Build strong partnerships and ensure top-notch service for healthcare clients.
- Company: Join Roche, a leader in healthcare innovation and customer experience.
- Benefits: Flexible working, competitive salary, and a commitment to diversity.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of diagnostics while making a real impact in healthcare.
- Qualifications: Experience in account management and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
The Position
As a Customer Account Manager for our Managed Service Contracts in the North region, you will act as the vital link between Roche and our healthcare partners. You will ensure our customers receive a superior experience while bringing their voice directly into our organization to shape the future of diagnostics.
- Build meaningful partnerships: Develop and maintain long-term commercial relationships across all levels of your assigned customer base.
- Drive strategic value: Connect customer business goals with Roche’s product and service suite to support their success during periods of healthcare transformation.
- Lead service delivery: Co-create Strategic account plans and coordinate cross-functional teams (Sales, Marketing, Technical Services) to ensure seamless execution.
- Manage the lifecycle: Oversee the full customer experience for our Optimall branded Managed Services, serving as the primary point of escalation for Roche and third-party partners.
- Foster a culture of excellence: Champion the 'voice of the customer' internally to ensure we continue to 'do now what patients need next.'
Who You Are
- Experienced Account Manager: You bring a proven track record in contract management and commercial engagement within the healthcare sector.
- Strategic & Analytical: You possess the ability to interrogate large datasets to draw meaningful insights (Advanced Excel) and understand complex business workflows.
- Collaborative Leader: You are skilled at managing multiple complex projects simultaneously while working alongside experts in technical support, finance, and marketing.
- Effective Communicator: You are a strong listener who can identify pain points and develop clear solutions, maintaining a professional demeanor under pressure.
- Education: You are educated to degree level or equivalent in a relevant field.
At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
Customer Account Manager (North Region) in City of Westminster employer: F. Hoffmann-La Roche Gruppe
At Roche Products, we pride ourselves on being an exceptional employer, particularly for the role of Customer Account Manager in the North region. Our commitment to fostering a diverse and flexible work environment ensures that every employee can thrive while building meaningful partnerships within the healthcare sector. With ample opportunities for professional growth and a culture that champions the voice of the customer, you will play a pivotal role in shaping the future of diagnostics while enjoying a supportive and collaborative workplace.
Contact Detail:
F. Hoffmann-La Roche Gruppe Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager (North Region) in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Roche on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Roche’s products and services, especially those related to Managed Service Contracts. Show us you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and solved problems in previous roles. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re enthusiastic about the role and appreciate the opportunity to connect with us.
We think you need these skills to ace Customer Account Manager (North Region) in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your experience in contract management and how you've built strong relationships in the healthcare sector. We want to see how you connect with our mission!
Showcase Your Analytical Skills:Since this role requires strategic thinking, don’t forget to mention your experience with data analysis. Share examples of how you've used insights from large datasets to drive decisions or improve customer experiences. We love a good data story!
Demonstrate Collaboration:This position is all about teamwork, so highlight your ability to work with cross-functional teams. Share specific instances where you’ve successfully managed multiple projects and collaborated with different departments. We’re looking for those who can bring people together!
Keep It Professional Yet Personal:While professionalism is key, we also appreciate a bit of personality! Let your unique voice shine through in your application. Show us why you’re passionate about the role and how you can contribute to our culture of excellence. Apply through our website and let’s get to know you better!
How to prepare for a job interview at F. Hoffmann-La Roche Gruppe
✨Know Your Customer
Before the interview, research Roche and its Managed Service Contracts. Understand their products and services, especially how they relate to healthcare transformation. This will help you connect your experience with their needs and show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've interrogated datasets to extract insights that benefited your customers. This will demonstrate your strategic thinking and analytical prowess, which are crucial for this position.
✨Demonstrate Collaboration
Highlight your experience working with cross-functional teams. Share specific examples of how you've coordinated efforts between sales, marketing, and technical support to achieve a common goal. This will illustrate your ability to lead service delivery and manage complex projects effectively.
✨Communicate Effectively
Practice active listening and prepare to discuss how you've identified customer pain points in the past. Be ready to explain how you developed clear solutions while maintaining professionalism under pressure. This will showcase your communication skills and your commitment to fostering a culture of excellence.
