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For Companies At a Glance
- Tasks: Support customers and teams by troubleshooting, training, and maintaining lab diagnostic equipment.
- Company: Join Roche, a global leader in healthcare innovation with over 100,000 dedicated employees.
- Benefits: Enjoy a culture of personal expression, open dialogue, and genuine connections.
- Why this job: Make a real impact in healthcare while developing your technical and interpersonal skills.
- Qualifications: Bachelor's or Master's in relevant fields; 3+ years in medical or technical roles; fluent in Dutch.
- Other info: Simple application process - just upload your CV!
The predicted salary is between 30000 - 42000 £ per year.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Als Application Specialist (d/w/m) in unserem EMEA Customer Support Center am Standort Mannheim spielst du eine entscheidende Rolle in der Unterstützung unserer Kunden und internen Teams. Du bearbeitest Anfragen, bietest Expertise im Troubleshooting, führst Schulungen durch und sorgst für den reibungslosen Betrieb und die Wartung unserer Labordiagnostikgeräte sowie Softwarelösungen. Werde Teil eines Teams, in dem deine technischen Fähigkeiten und deine zwischenmenschlichen Stärken wirklich etwas bewirken .
Was dich erwartet
- Du bearbeitest Kunden- und Mitarbeiteranfragen per Telefon sowie schriftlich, analysierst und löst Probleme, dokumentierst diese im CRM-System, nutzt Remote Services und simulierst Kundensituationen im CSC-Labor.
- Du identifizierst und behebst Störungen, bearbeitest Beschwerden und arbeitest eng mit dem 2nd-Level-Support sowie anderen Teams zusammen.
- Du organisierst und führst Schulungen für Kunden und Mitarbeiter basierend auf standardisierten Konzepten und Dokumentationen durch.
- Du veröffentlichst relevante Informationen, unterstützt bei Produktupdates, moderierst technische Meetings und trägst zum Wissenstransfer bei.
- Du überwachst die Produkt- und Prozessqualität mithilfe definierter Kennzahlen und setzt Optimierungsmaßnahmen um.
- Du übernimmst Vor-Ort-Aktivitäten wie die Konfiguration installierter Systeme, Vor-Ort-Troubleshooting, Kundenschulungen, Systempräsentationen und unterstützt den Vertrieb.
Wer Du bist
- Du bringst einen Bachelor- oder Masterabschluss in Chemieingenieurwesen, Naturwissenschaften (z. B. Biologie, Chemie, Medizin) mit oder hast eine abgeschlossene Ausbildung, beispielsweise als medizinisch-technische r Assistent in, idealerweise ergänzt durch mehrjährige Berufserfahrung.
- Du hast mindestens 3 Jahre Berufserfahrung in einem medizinischen oder technischen Umfeld, zum Beispiel im Kundenservice, Vertrieb, Marketing oder in einer leitenden Funktion in einem Labor.
- Du verfügst über fundierte Fachkenntnisse in medizinischen Analysesystemen, Qualitätssicherung und Laboranalytik sowie Grundkenntnisse in IT-Netzwerken und Verbindungen.
- Du sprichst fließend Niederländisch und verfügen über gute Kenntnisse in technischem Englisch (mindestens B2). Eine weitere RCSC-Sprache (Deutsch, Türkisch oder Griechisch) ist von Vorteil.
- Du hast Freude daran, Kundenschulungen zu gestalten, Fehler systematisch zu lösen, und bist sicher im Umgang mit Business-Software wie MS Office, CRM-Systemen und Dokumentationstools.
- Du begeisterst mit deiner hohen Kundenorientierung, interkulturellem Teamgeist und ausgeprägtem Kommunikationsvermögen. Durch deine Konfliktlösungsfähigkeit und deeskalierenden Ansatz meisterst du anspruchsvolle Situationen souverän.
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As an Application Specialist (d/f/m) in our EMEA Customer Support Center located in Mannheim, you play a vital role in supporting our customers and internal teams. You handle inquiries, provide troubleshooting expertise, conduct training sessions, and ensure the smooth operation and maintenance of our laboratory diagnostic equipment and software solutions. Join a team where your technical skills and interpersonal strengths truly make a difference.
The Opportunity
- You handle customer and staff inquiries via phone and in writing, analyze and resolve issues, document them in the CRM system, utilize remote services, and simulate customer situations in the CSC laboratory.
- You identify and troubleshoot issues, manage complaints, and closely collaborate with 2nd-level support and other teams.
- You organize and conduct training sessions for customers and staff based on standardized concepts and documentation.
- You publish relevant information, support product updates, moderate technical meetings, and contribute to knowledge transfer.
- You monitor product and process quality using defined metrics and implement optimization measures.
- You undertake on-site activities, including configuring installed systems, on-site troubleshooting, conducting customer training sessions, presenting systems, and supporting sales efforts.
Who you are
- You hold a Bachelor’s or Master’s degree in chemical engineering or natural sciences (e.g., biology, chemistry, medicine) or have completed a professional apprenticeship, such as medical technical assistant training, ideally supplemented by several years of professional experience.
- You have at least 3 years of experience in a medical or technical environment, for example, in customer service, sales, marketing, or in a leadership role within a laboratory.
- You possess solid expertise in medical analysis systems, quality assurance, and laboratory analytics, as well as a basic understanding of IT networks and connections.
- You are fluent in dutch and have strong proficiency in technical English (minimum B2). Another RCSC language (German, Turkish or Greek) is an advantage.
- You enjoy designing customer training sessions, systematically solving issues, and are proficient in using business tools such as MS Office, CRM systems, and documentation tools.
- You inspire with your high customer orientation, intercultural teamwork spirit, and excellent communication skills. Your ability to handle conflicts and apply de-escalation techniques allows you to navigate challenging situations confidently.
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Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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Application Specialist - Dutch speaking (m/f/d) - 12 months employer: F. Hoffmann-La Roche Gruppe
Contact Detail:
F. Hoffmann-La Roche Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Specialist - Dutch speaking (m/f/d) - 12 months
✨Tip Number 1
Familiarise yourself with Roche's products and services, especially their laboratory diagnostic equipment and software solutions. Understanding the technical aspects will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills and be prepared to discuss specific examples of how you've resolved customer issues in the past. This will showcase your problem-solving abilities and customer service experience, which are crucial for this position.
✨Tip Number 3
Network with current or former employees of Roche, particularly those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to demonstrate your training skills by thinking of creative ways to present complex information clearly. Since the role involves conducting training sessions, showcasing your ability to engage and educate others will set you apart from other candidates.
We think you need these skills to ace Application Specialist - Dutch speaking (m/f/d) - 12 months
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the Application Specialist role. Emphasise your technical expertise in medical analysis systems and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you successfully handled customer inquiries or conducted training sessions, demonstrating your interpersonal skills.
Highlight Language Proficiency: Since fluency in Dutch is essential, clearly state your language skills in your application. If you have knowledge of additional languages like German, Turkish, or Greek, make sure to include that as well.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively resolved issues in previous roles. This could include troubleshooting technical problems or managing customer complaints, which are key aspects of the position.
How to prepare for a job interview at F. Hoffmann-La Roche Gruppe
✨Show Your Technical Expertise
As an Application Specialist, you'll need to demonstrate your knowledge of medical analysis systems and laboratory analytics. Be prepared to discuss specific technologies you've worked with and how you've applied your expertise in troubleshooting and problem-solving.
✨Highlight Your Communication Skills
Since the role involves conducting training sessions and handling customer inquiries, it's crucial to showcase your communication abilities. Share examples of how you've effectively communicated complex information to diverse audiences, especially in Dutch and English.
✨Prepare for Scenario-Based Questions
Expect questions that simulate real-life situations you might encounter in the role. Practice articulating your thought process in resolving customer issues or conducting training sessions, as this will demonstrate your practical skills and approach to problem-solving.
✨Emphasise Your Customer Orientation
Roche values high customer orientation, so be ready to discuss how you've gone above and beyond to meet customer needs in previous roles. Share specific examples that highlight your ability to handle complaints and provide exceptional service.
