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- Tasks: Support NHS pathology labs with electro-mechanical hardware maintenance and troubleshooting.
- Company: Join Roche, a global leader in healthcare innovation.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact on healthcare while developing your technical skills.
- Qualifications: Degree or equivalent experience in Electrical/Mechanical Engineering required.
- Other info: Collaborative team environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Key Information
- Supporting Southern Counties Pathology Network (South 6), covering 7 hospitals across Dorset, Hampshire, and Wiltshire
- Ideal for experienced field engineers, with strong diagnostic service/support background
- Primary focus support for electro-mechanical hardware, including routine proactive and reactive maintenance
- Additional responsibilities in applications support, IT support, and customer training
- Must reside in or be willing to relocate to the Hampshire/Dorset area
About the Role
Roche Diagnostics is seeking an experienced Electro-Mechanical Engineer to join our team as a Field Service Representative in the South region (Hampshire/Dorset area) directly supporting customers in NHS pathology laboratories.
Key Responsibilities
- Provide frontline support across various Roche product portfolio at customer sites
- Troubleshoot and take ownership of technical faults
- Minimise unplanned downtime of laboratory equipment
- Use of digital tools for proactive preventative measures
- Conduct training for laboratory staff
Required Qualifications and Skills
- Degree, HNC/HND level in Electrical/Mechanical Engineering or with equivalent demonstrable experience - you will bring a current and comprehensive understanding of the IVD industry, paired with strong experience in delivering world-class support
- Excellent troubleshooting and problem-solving skills
- Strong communication and teamwork abilities
- Resilient and tenacious, able to thrive under pressure
- Growth mindset
You will be expected to collaborate with the wider team and all other areas of Roche to provide best-in-class service to our customers. Amongst other duties, this will involve attending customer review meetings to outline key achievements and objectives attained.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
Field Service Representative (Hampshire/Dorset area) employer: F. Hoffmann-La Roche AG
Contact Detail:
F. Hoffmann-La Roche AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Representative (Hampshire/Dorset area)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. The more connections we make, the better our chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field service roles. We can even role-play with friends or family to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your skills through real-life examples during interviews. We should highlight our troubleshooting successes and how we've minimised downtime in previous roles. This will demonstrate our value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Field Service Representative (Hampshire/Dorset area)
Some tips for your application 🫡
Show Your Unique Self: At StudySmarter, we believe in embracing your individuality. When writing your application, let your personality shine through! Share your experiences and what makes you the perfect fit for the Field Service Representative role.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We want to see how your background in electro-mechanical engineering aligns with our needs at Roche, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. This will help us see your potential right away!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at F. Hoffmann-La Roche AG
✨Know Your Stuff
Make sure you brush up on your electro-mechanical engineering knowledge and the specific products Roche offers. Familiarise yourself with common troubleshooting techniques and be ready to discuss your past experiences in similar roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical faults in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to minimise downtime and provide excellent support.
✨Communicate Clearly
Since strong communication is key for this role, practice explaining complex technical concepts in simple terms. Be ready to demonstrate how you would train laboratory staff or collaborate with team members effectively.
✨Embrace the Growth Mindset
Roche values a growth mindset, so come prepared to discuss how you've learned from challenges and adapted in previous roles. Show enthusiasm for continuous improvement and your willingness to embrace new technologies and methods.