Field Service Representative (Devon area)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

About the Role

Roche Diagnostics is seeking an experienced Electro-Mechanical Engineer to join our team as a Field Service Representative in the South region (Devon area) directly supporting customers in NHS pathology laboratories.

Key Information

• Supporting Peninsular Pathology Network (South 1), covering 3 hospitals across Exeter, North Devon and South Devon
• Ideal for experienced field engineers, with strong diagnostic service/support background
• Primary focus support for electro-mechanical hardware, including routine proactive and reactive maintenance
• Additional responsibilities in applications support, IT support, and customer training
• Must reside in or be willing to relocate to the Devon area

Key Responsibilities

• Provide frontline support across various Roche product portfolio at customer sites
• Troubleshoot and take ownership of technical faults
• Minimise unplanned downtime of laboratory equipment
• Use of digital tools for proactive preventative measures
• Conduct training for laboratory staff

Required Qualifications and Skills

• Degree, HNC/HND level in Electrical/Mechanical Engineering or with equivalent demonstrable experience - you will bring a current and comprehensive understanding of the IVD industry, paired with strong experience in delivering world-class support
• Excellent troubleshooting and problem-solving skills
• Strong communication and teamwork abilities
• Resilient and tenacious, able to thrive under pressure
• Growth mindset

For this position, the location is Devon area. You will be expected to collaborate with the wider team and all other areas of Roche to provide best-in-class service to our customers. Amongst other duties, this will involve attending customer review meetings to outline key achievements and objectives attained.

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.