At a Glance
- Tasks: Build strong relationships with healthcare partners and ensure exceptional customer experiences.
- Company: Join Roche, a leader in healthcare innovation and inclusivity.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on collaboration and creativity.
- Why this job: Make a real impact in healthcare while advocating for customers' needs.
- Qualifications: Experience in account management and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The Opportunity
As a Customer Account Manager for our Managed Service Contracts in the North region, you will act as the vital link between Roche and our healthcare partners. You will ensure our customers receive a superior experience while bringing their voice directly into our organization to shape the future of diagnostics.
- Build meaningful partnerships: Develop and maintain long-term commercial relationships across all levels of your assigned customer base.
- Drive strategic value: Connect customer business goals with Roche’s product and service suite to support their success during periods of healthcare transformation.
- Lead service delivery: Co-create Strategic account plans and coordinate cross-functional teams (Sales, Marketing, Technical Services) to ensure seamless execution.
- Manage the lifecycle: Oversee the full customer experience for our Optimall branded Managed Services, serving as the primary point of escalation for Roche and third-party partners.
- Foster a culture of excellence: Champion the "voice of the customer" internally to ensure we continue to "do now what patients need next."
Who You Are
- You are a strategic thinker and a passionate customer advocate who thrives on delivering value and building resilient commercial relationships.
- Experienced Account Manager: You bring a proven track record in contract management and commercial engagement within the healthcare sector.
- Strategic & Analytical: You possess the ability to interrogate large datasets to draw meaningful insights (Advanced Excel) and understand complex business workflows.
- Collaborative Leader: You are skilled at managing multiple complex projects simultaneously while working alongside experts in technical support, finance, and marketing.
- Effective Communicator: You are a strong listener who can identify pain points and develop clear solutions, maintaining a professional demeanor under pressure.
- Education: You are educated to degree level or equivalent in a relevant field.
Together, we’ll create a healthier, brighter future for all.
At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
Customer Account Manager (North Region) employer: F. Hoffmann-La Roche AG
At Roche, we pride ourselves on fostering a culture that values personal expression and open dialogue, making it an exceptional place for our Customer Account Managers in the North region. With a commitment to employee growth and a focus on collaboration, we empower our team members to build meaningful partnerships and drive strategic value in healthcare. Join us to be part of a diverse and innovative environment where your contributions truly matter and help shape the future of diagnostics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager (North Region)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Account Manager role.
✨Tip Number 2
Prepare for interviews by researching Roche and its values. Understand their products and services, especially how they relate to customer success. This will help you articulate how you can drive strategic value and build meaningful partnerships during your interview.
✨Tip Number 3
Practice your communication skills! As an effective communicator, you’ll need to listen actively and respond thoughtfully. Consider doing mock interviews with friends or using online platforms to refine your approach and get comfortable discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Roche and contributing to a healthier future. So, get your application in and let’s make a difference together!
We think you need these skills to ace Customer Account Manager (North Region)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your experience in contract management and how you've built strong relationships in the healthcare sector. We want to see how you connect with our mission!
Showcase Your Analytical Skills:Since this role involves interrogating large datasets, don’t forget to mention your proficiency in Excel and any relevant analytical experiences. We love seeing how you can draw insights from data to drive strategic value for customers.
Communicate Clearly:Effective communication is key! Use your application to demonstrate your listening skills and how you've identified pain points in past roles. We appreciate candidates who can articulate solutions clearly and professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at Roche!
How to prepare for a job interview at F. Hoffmann-La Roche AG
✨Know Your Customer
Before the interview, research Roche and its Managed Service Contracts. Understand their healthcare partners and how they operate. This will help you demonstrate your knowledge of the industry and show that you're genuinely interested in the role.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully connected customer goals with business strategies in previous roles. Be ready to discuss how you can apply this experience to drive strategic value for Roche's customers.
✨Demonstrate Collaboration Skills
Think of instances where you've worked with cross-functional teams. Highlight your ability to coordinate efforts between sales, marketing, and technical services to ensure seamless execution of projects, as this is crucial for the role.
✨Communicate Effectively
Practice active listening and prepare to discuss how you've identified customer pain points in the past. Be ready to articulate clear solutions while maintaining a professional demeanor, especially under pressure.
