At a Glance
- Tasks: Lead a dynamic team providing essential technical support in healthcare diagnostics.
- Company: Join Roche, a global leader in healthcare innovation and patient care.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to transforming lives through innovative healthcare solutions.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Degree in Life Sciences and proven leadership experience required.
The predicted salary is between 50000 - 65000 £ per year.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Location: Burgess Hill, Sussex (Hybrid: Minimum 2 days per week in office)
Position Type: Full-time, Permanent
The Opportunity
Are you ready to lead a specialist team where the work you do directly impacts patient care across Northern Europe? Roche Diagnostics has an exciting opportunity for a Technical Manager to lead our Tissue Diagnostics remote support team. Based within our state-of-the-art Regional Customer Support Centre (RCSC) in Burgess Hill, you will head a core support group dedicated to providing high-value technical and application services. By leading this vital team, you ensure that healthcare providers across the UK, Ireland, Nordics, and the wider EMEA-LATAM region can seamlessly deliver the diagnostic results that patients rely on every day.
Who You Are
You are an inspiring, resilient, and collaborative leader who thrives in a fast-paced environment. Driven by a desire to exceed customer expectations, you bring a "questioning" mindset that challenges the status quo and drives continuous innovation. You take immense pride in coaching others, removing operational bottlenecks and acting as a champion for the Roche brand.
What You’ll Do
As our Technical Manager, you will lead a team of 12 dedicated specialists providing remote technical and system support for the Roche Tissue Diagnostics portfolio, alongside customer and staff training. Your core responsibilities will include:
- Leadership & Coaching: Empower, mentor and foster high performance within your team, taking full accountability for line management, recruitment, and professional development.
- Operational Excellence: Oversee the daily delivery of high-value remote support, ensuring full alignment with Roche Global quality and performance standards.
- Strategic Collaboration: Partner cross-functionally with Regional Service Managers, Sales and Marketing to ensure our service offering directly supports broader business goals.
- Matrix Influence: Act as a key stakeholder within the RCSC leadership network, shaping how we deliver a "best-in-class" customer experience across international borders.
What You Bring
Essential Requirements:
- Education: A Degree in a Life Science subject, or an equivalent professional engineering/clinical qualification.
- Leadership Experience: Proven track record in line management, or a clear ability to demonstrate the leadership competencies required to coach, develop, and upskill a high-performing technical team.
- Industry Background: At least 3 years of experience in systems support and implementation, or a proven track record working within a Pathology or Blood Sciences laboratory environment.
- Technical Skills: Strong digital literacy, including proficiency with Microsoft Office, Google Suite, and enterprise CRM platforms (e.g., Salesforce).
- Communication: Exceptional verbal and written communication skills, with a natural ability to influence stakeholders within a complex matrix organization.
Desirable Attributes: A specialized background or technical familiarity with Histology/Tissue Diagnostics workflows is highly advantageous.
At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care.
Technical Manager in Burgess Hill employer: F. Hoffmann-La Roche AG
At Roche, we pride ourselves on fostering a culture of inclusivity and personal expression, where every employee is valued for their unique contributions. Located in the vibrant town of Burgess Hill, our Regional Customer Support Centre offers a collaborative environment that encourages professional growth and innovation, ensuring that our team members can thrive while making a meaningful impact on patient care across Northern Europe. With a commitment to flexible working arrangements and continuous development opportunities, Roche stands out as an exceptional employer dedicated to building a healthier future together.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager in Burgess Hill
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We think you need these skills to ace Technical Manager in Burgess Hill
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for the Technical Manager at F. Hoffmann-La Roche AG, focus on highlighting your clinical experience and any specific training you've undergone. Include any relevant placements or internships you’ve completed, as well as any certifications that bolster your qualifications in human medicine.
Highlight Your Soft Skills:In the field of human medicine, soft skills are just as crucial as technical knowledge. Mention your communication skills, empathy, and teamwork experiences in your CV and cover letter. This shows that you can work well in a clinical setting and with patients, which is super important in this industry!
Tailor Your Cover Letter Thoughtfully:Be sure to personalise your cover letter for the Technical Manager at F. Hoffmann-La Roche AG. Mention why you’re passionate about human medicine and how you align with the company’s mission. This is your chance to convey your enthusiasm and make a case for why you'll be a valuable addition to the team!
Include Continuing Education:Make sure to mention any ongoing education or courses you’re taking to keep your skills sharp. In human medicine, staying updated with the latest practices is key. It shows you’re dedicated to your field, which employers like F. Hoffmann-La Roche AG will definitely appreciate!
How to prepare for a job interview at F. Hoffmann-La Roche AG
✨Brush Up on Clinical Knowledge
Since you're aiming for a role in human medicine, make sure you’re sharp on the latest clinical guidelines and practices relevant to the position. Be prepared to discuss case studies or scenarios you might encounter in the role. This will show that you're not just knowledgeable but also ready to apply that knowledge in real-life situations.
✨Demonstrate Soft Skills
In human medicine, technical skills are crucial, but don’t forget to showcase your soft skills like communication, empathy, and teamwork. In your answers, share specific examples of how you've worked effectively with patients or colleagues in the past, as these traits are highly valued in clinical settings.
✨Know Your CV Backwards
As you’re applying for a full-time position, your CV should tell a story. Be ready to discuss every part of it, especially your clinical experiences, the impact you had, and what you learned. Employers want to see how your journey has prepared you for this role, so think of it like you're taking them through your professional narrative.
✨Prepare for Ethical Scenarios
Ethics are a big deal in human medicine, so expect questions that assess your decision-making in tricky situations. Think about how you'd handle ethical dilemmas or patient confidentiality concerns. Prepare a few examples that illustrate your thought process and how you prioritise patient welfare in your decision-making.
