At a Glance
- Tasks: Provide vital support for medical diagnostic systems and resolve technical challenges.
- Company: Join Roche, a leader in healthcare innovation and diagnostics.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on collaboration and customer satisfaction.
- Why this job: Make a real impact on healthcare while developing your technical skills.
- Qualifications: Degree in Electrical/Mechanical Engineering or equivalent experience preferred.
The predicted salary is between 35000 - 45000 £ per year.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Field Service Engineer – Medical Diagnostics (Birmingham to Worcester area)
A Healthier Future. It’s What Drives Us.
A healthier future. It’s what drives us to innovate, to continuously advance science, and to ensure everyone has access to the healthcare they need today and for generations to come. Together, we’re creating a world where we all have more time with the people we love. That’s what makes us Roche.
Roche Diagnostics presents an exceptional opportunity for you to leverage your technical expertise while providing vital, life-saving support to our valued customers. As an integral member of the Central Customer-Centric Field Support Team in the UK, this role offers the possibility of field-based assignments across Birmingham and surrounding areas or focusing on a designated customer base.
The Opportunity: Technical Excellence in the Field
Ideal Location: Based out of Birmingham or the surrounding areas to the west, with excellent access to motorway networks.
As a Field Service Engineer, your focus is to ensure the seamless operation and maximum uptime of Roche’s innovative Systems/Products, ranging from molecular, tissue and serum work areas, plus pre/post analytics and our digital portfolio. You will utilise a combination of on-site support and remote diagnostic tools to identify and resolve complex electro-mechanical faults efficiently. Additionally, you will perform preventive maintenance and generate insightful reports to enhance operational efficiency across assigned customer sites.
Key Responsibilities
- Deliver Essential Support: Deliver electro-mechanical hardware support, including routine proactive and reactive tasks and technical training.
- Resolve Complex Faults: Perform troubleshooting and fault resolution, conduct preventive maintenance, and generate reports to enhance operational efficiency.
- Customer Training: Provide technical training and guidance to customers, enabling them to excel in the use of Roche diagnostic systems.
- Compliance & Administration: Maintain rigorous administration and regulatory documentation to ensure compliance and efficient service delivery.
- Stakeholder Management: Build productive relationships with peers and key stakeholders to align service and sales objectives seamlessly.
- Service Excellence: Attend internal review meetings to showcase progress, discuss objectives, and ensure service excellence.
Who you are
We are seeking resilient, adaptable, and customer-focused individuals who thrive on solving technical challenges and exceeding expectations. Ideally, you will bring:
- Educational Qualifications: A degree or equivalent qualification in Electrical/Mechanical Engineering is preferred. Candidates with equivalent experience at the HNC/HND level with a proven track record are also encouraged to apply.
- Experience: Extensive experience within the IVD industry, with a history of delivering exceptional technical support.
- Skills: Excellent analytical ability, self-motivation, advanced troubleshooting expertise, and the ability to work effectively under pressure in a collaborative team environment.
- Attributes: Resilience, tenacity, motivation to exceed customer expectations, and the ability to grow and mentor others through training, coaching, and continuous development.
About Us
We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.
We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.
We are Roche.
Field Service Engineer - Birmingham to Worcester Location employer: F. Hoffmann-La Roche AG
Roche is an exceptional employer, offering a dynamic work environment in Welwyn that fosters innovation and collaboration within the Supply Chain and Engineering sectors. Employees benefit from a strong commitment to continuous development, inclusive culture, and opportunities for professional growth, all while being part of a high-performing team dedicated to delivering impactful procurement solutions. With a focus on psychological safety and community building, Roche empowers its workforce to experiment, learn, and celebrate successes together.
