At a Glance
- Tasks: Lead operational excellence and drive impactful change through AI and process improvement.
- Company: EZRA, a coaching company dedicated to personal and professional growth.
- Benefits: World-class coaching, charity days, learning budget, and wellbeing hour.
- Other info: Join a diverse team that values uniqueness and fosters a welcoming workplace.
- Why this job: Make a real difference in a collaborative environment focused on growth and inclusivity.
- Qualifications: 7+ years in operational leadership with a strong track record of cross-functional change.
The predicted salary is between 60000 - 80000 £ per year.
Location: London - Hybrid (3 Days in Office)
Who we are: We believe everyone can be better with a coach... and we won’t stop until we get there. Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
About the role: The Senior Operational Solutions Lead is a key leadership role within Operational Excellence, focused on scaling the business through continuous improvement, AI-enabled solutions, and end-to-end supply chain style thinking. You’ll define what great looks like across operations, translate strategy into scalable models, and deliver measurable impact in efficiency, cost, margin, and growth. You’ll lead a team to create a culture of ownership, accountability, and measurable impact, and partner with senior stakeholders across EZRA and the Adecco Group.
What you’ll do:
- Strategy & scale
- Redefine the team vision, operating model, and success metrics aligned to growth and impact
- Drive a “scale smartly” agenda focused on efficiency, cost, margin and operational leverage
- Shift the team from point-solution delivery to systemic, repeatable process improvement across the value chain.
- Process improvement
- Lead cross-functional initiatives to streamline workflows and improve end-to-end operations across Sales, supply and delivery, operations, and support functions
- Lead discovery workshops to identify root causes, redesign processes and embed lasting change
- AI & automation
- Champion AI, automation, and digital agents to increase capacity and improve decisions
- Partner with Tech and Product to scale AI-enabled solutions
- Ensure effective, well-governed human + agent workflows designed with clarity of ownership, controls, and performance measurement
- Product & change enablement
- Operationalise new products and features from launch to adoption and optimisation
- Act as a senior SME, creating playbooks and driving consistent ways of working, ensuring that changes are embedded, adopted and continuously improved
- Leadership & partnerships
- Lead and develop a high-performing team with clear priorities and OKRs
- Partner with senior stakeholders to align operations with commercial outcomes
- Represent Operational Excellence internally and within Adecco Group
- Governance & impact
- Track performance, risks, and benefits across initiatives
- Ensure sustained financial and customer impact
About you:
- 7+ years in operational leadership, transformation, or complex programme delivery
- Proven track record of driving cross-functional change with measurable impact
- Strong people leader, comfortable with ambiguity and pace
- Experience using AI, automation, or technology to improve operations
- Commercially minded, linking improvements to efficiency, margin, and growth
- Excellent communicator with strong senior stakeholder influence
- Builds effective cross-functional and global partnerships
- Supply chain or end-to-end operations experience is a plus
Life at EZRA:
- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Charity Days to support the causes close to your heart - because doing good feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work. Comfortable, collaborative and inclusive.
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Senior Operational Solutions Lead - EZRA employer: Ezra
At EZRA, we are committed to fostering a vibrant and inclusive work culture that prioritises personal and professional growth. As a Senior Operational Solutions Lead in London, you will benefit from our unique offerings, including access to world-class coaching, a dedicated wellbeing hour, and a learning budget to fuel your curiosity. Our hybrid work model promotes flexibility while ensuring you are part of a collaborative team that values diversity and encourages impactful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Solutions Lead - EZRA
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Operational Solutions Lead - EZRA at Ezra!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Ezra or be willing to refer you for that Senior Operational Solutions Lead - EZRA position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Ezra who’s on the lookout for their next Senior Operational Solutions Lead - EZRA star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Operational Solutions Lead - EZRA role at Ezra!
We think you need these skills to ace Senior Operational Solutions Lead - EZRA
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Ezra. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Ezra
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Ezra. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
