At a Glance
- Tasks: Be the friendly face of our London office, welcoming visitors and managing the front desk.
- Company: Join a purpose-driven coaching company that values growth and inclusivity.
- Benefits: World-class coaching, charity days, learning budget, and a weekly wellbeing hour.
- Other info: Flexible hours and a collaborative, inclusive workplace culture.
- Why this job: Make a real impact by creating a welcoming environment for everyone.
- Qualifications: 1+ years in reception or hospitality, excellent communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: London - Onsite (Mon, Weds, Thurs)
Who we are: We believe everyone can be better with a coach. Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
The Role: We're looking for a warm, organised, and proactive Receptionist to be the first face — and voice — people meet when they walk into our London office. Reporting to the Office Manager, you'll set the tone for how EZRAnauts, clients, and guests experience us from the moment they arrive. It's a brilliant way to be at the heart of a fast-growing, purpose-driven company, working onsite Monday, Wednesday and Thursday.
What You'll Do:
- Welcome every visitor, client, and EZRAnaut like they're the most important person to walk through the door — because to us, they are.
- Own the front desk: calls, emails, post, couriers, and pointing enquiries to the right people, fast.
- Keep meeting rooms running like clockwork — booked, set up, and ready to go.
- Team up with the Office Manager on the day-to-day: suppliers, deliveries, supplies, and keeping everything restocked.
- Help new starters feel at home from day one — access passes, desks sorted, and a proper office tour.
- Keep reception and communal spaces looking tip top.
- Keep records, reports and systems accurate and up to date.
- Jump into other projects as they come up — we like people who roll up their sleeves.
About You:
- 1+ years' experience in a receptionist, front-of-house, or hospitality role.
- You talk to anyone with ease, from EZRAnauts to CEOs.
- Organised to your core, with an eye for detail and a knack for juggling priorities without dropping the ball.
- You spot what needs doing and just do it — no hand-holding required.
- Discreet and trustworthy — you know when to keep things to yourself.
- Flexible and adaptable — happy to pick up extra hours to cover holidays or busy periods.
Life at EZRA:
- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Charity Days to support the causes close to your heart - because doing good feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work. Comfortable, collaborative and inclusive.
Equal Opportunity: We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
Receptionist employer: Ezra
Ezra is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong emphasis on employee growth, you will benefit from personal coaching, charity days, and a dedicated learning budget, ensuring you thrive both professionally and personally while making a meaningful impact through AI-driven operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ezra. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ezra before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ezra:Your cover letter is your chance to shine! Tell us why you want to work at Ezra specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ezra!
How to prepare for a job interview at Ezra
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
