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- Tasks: Coordinate program launches and manage participant data for exceptional coaching experiences.
- Company: EZRA, a dynamic coaching company focused on personal and professional growth.
- Benefits: World-class coaching, charity days, learning budget, and a weekly wellbeing hour.
- Why this job: Join a supportive team and make a real impact in people's lives through coaching.
- Qualifications: 1 year of experience in application support and strong data management skills.
- Other info: Hybrid work model with a focus on inclusivity and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK - Hybrid (3 days a week in office)
We believe everyone can be better with a coach... and we won’t stop until we get there. Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
The Role
As a Program Support Coordinator, you will be instrumental in facilitating seamless program launches and ensuring the accuracy of participant data. Your responsibilities will include coordinating updates and managing data integrity, working closely with our Technical Operations team to uphold our commitment to delivering exceptional coaching experiences.
What You’ll Do
- Serve as a key resource for participant data management, ensuring participant data and all related records are created and maintained accurately and efficiently throughout participant’s life cycle.
- Coordinate and manage participant activations/launches across multiple Ezra propositions, proactively identifying, troubleshooting, and resolving potential issues to ensure the best participant experience.
- License management, ensuring licenses are assigned appropriately so that revenue is recognized, and financial reporting is accurate.
- Coordinate and manage program extensions, ensuring an uninterrupted participant experience whenever possible, proactively identifying, troubleshooting, and resolving potential issues.
- Manage access to external partner platforms (Masterclass, Headspace).
- Develop and uphold a strong understanding of our systems and products to maintain best practices and provide informed guidance.
- Collaborate closely with Configuration Engineers and work cooperatively with multiple teams across various platforms.
About You
- At least 1 year of experience in application support, implementation, or a related role, with a solid understanding of data management and the importance of data integrity.
- Exceptional attention to detail and a commitment to delivering high-quality work, ensuring accuracy in maintaining records.
- Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment, while being self-motivated and professional.
- A customer-centric mindset, supported by excellent written and verbal communication skills, enabling effective collaboration across teams.
- Fluency in English; additional languages are a plus.
- Familiarity with cloud-based systems is an asset.
You are:
- Passionate about continuous improvement, dedicated to finding innovative solutions that enhance processes and participant experiences.
- Highly organized, adept at managing multiple priorities and responsive to the needs of a distributed team across various time zones.
- A proactive problem solver who consistently meets deadlines while maintaining high standards.
- A collaborative team player who values diverse perspectives and enjoys building relationships across departments.
- Committed to upholding data integrity, recognizing its critical role in effective program management and participant success.
- Eager to contribute to a dynamic, inclusive, and supportive team culture where everyone can thrive.
Life at EZRA:
- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Charity Days to support the causes close to your heart - because doing good feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work. Comfortable, collaborative and inclusive.
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Prgram Support Coordinator employer: Ezra
Contact Detail:
Ezra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prgram Support Coordinator
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their values, and see how they engage with their community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your answers to common interview questions, but don’t sound rehearsed. We want you to be authentic! Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience in data management or problem-solving.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Ask about their coaching philosophy or how they support continuous improvement within the company.
✨Tip Number 4
After your interview, don’t forget to send a thank-you email! It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Prgram Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Program Support Coordinator role. Highlight your experience in data management and application support, and show us how your skills align with our mission at EZRA.
Show Off Your Attention to Detail: We love candidates who pay attention to the little things! When you’re writing your application, double-check for any typos or errors. This role is all about accuracy, so let’s see that commitment shine through from the get-go.
Be Yourself: We want to know the real you! Use your application to showcase your personality and passion for coaching and participant experiences. Share examples of how you've solved problems or improved processes in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ezra
✨Know Your Data Management
As a Program Support Coordinator, you'll be handling participant data like a pro. Brush up on your data management skills and be ready to discuss how you ensure accuracy and integrity in records. Share specific examples from your past experience that highlight your attention to detail.
✨Showcase Your Problem-Solving Skills
This role requires a proactive approach to troubleshooting. Prepare to talk about times when you've identified potential issues before they became problems. Think of scenarios where your quick thinking made a difference in the participant experience.
✨Emphasise Collaboration
You'll be working closely with various teams, so it's crucial to demonstrate your ability to collaborate effectively. Be ready to share experiences where you successfully worked with others to achieve a common goal, especially in a fast-paced environment.
✨Express Your Passion for Continuous Improvement
The company values innovation and improvement. Come prepared with ideas on how you can enhance processes or participant experiences. Show your enthusiasm for finding better ways to do things and how you stay motivated to learn and grow.
