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- Tasks: Coordinate program launches and manage participant data for exceptional coaching experiences.
- Company: EZRA, a dynamic coaching company focused on personal and professional growth.
- Benefits: World-class coaching, charity days, learning budget, and weekly wellbeing hour.
- Why this job: Join a supportive team and make a real impact in people's lives through coaching.
- Qualifications: 1 year of experience in application support and strong data management skills.
- Other info: Inclusive culture with opportunities for personal development and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK - Hybrid (3 days a week in office)
Who We Are
We believe everyone can be better with a coach. Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
The Role
As a Program Support Coordinator, you will be instrumental in facilitating seamless program launches and ensuring the accuracy of participant data. Your responsibilities will include coordinating updates and managing data integrity, working closely with our Technical Operations team to uphold our commitment to delivering exceptional coaching experiences.
What You’ll Do
- Serve as a key resource for participant data management, ensuring participant data and all related records are created and maintained accurately and efficiently throughout participant’s life cycle.
- Coordinate and manage participant activations/launches across multiple Ezra propositions, proactively identifying, troubleshooting, and resolving potential issues to ensure the best participant experience.
- License management, ensuring licenses are assigned appropriately so that revenue is recognized, and financial reporting is accurate.
- Coordinate and manage program extensions, ensuring an uninterrupted participant experience whenever possible, proactively identifying, troubleshooting, and resolving potential issues.
- Manage access to external partner platforms (Masterclass, Headspace).
- Develop and uphold a strong understanding of our systems and products to maintain best practices and provide informed guidance.
- Collaborate closely with Configuration Engineers and work cooperatively with multiple teams across various platforms.
About You
- At least 1 year of experience in application support, implementation, or a related role, with a solid understanding of data management and the importance of data integrity.
- Exceptional attention to detail and a commitment to delivering high-quality work, ensuring accuracy in maintaining records.
- Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment, while being self-motivated and professional.
- A customer-centric mindset, supported by excellent written and verbal communication skills, enabling effective collaboration across teams.
- Fluency in English; additional languages are a plus.
- Familiarity with cloud-based systems is an asset.
You are:
- Passionate about continuous improvement, dedicated to finding innovative solutions that enhance processes and participant experiences.
- Highly organized, adept at managing multiple priorities and responsive to the needs of a distributed team across various time zones.
- A proactive problem solver who consistently meets deadlines while maintaining high standards.
- A collaborative team player who values diverse perspectives and enjoys building relationships across departments.
- Committed to upholding data integrity, recognizing its critical role in effective program management and participant success.
- Eager to contribute to a dynamic, inclusive, and supportive team culture where everyone can thrive.
Life at EZRA:
- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Charity Days to support the causes close to your heart - because doing good feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work. Comfortable, collaborative and inclusive.
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Program Support Coordinator in London employer: Ezra
Contact Detail:
Ezra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Support Coordinator in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their values, and see how they interact with their community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your answers to common interview questions, but don’t sound rehearsed. We want you to be authentic! Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience with data management or problem-solving.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows you're engaged and have done your homework. Ask about the team dynamics, how they measure success in the role, or what a typical day looks like for a Program Support Coordinator.
✨Tip Number 4
After your interview, don’t forget to send a thank-you email! It’s a great way to reiterate your interest in the position and reflect on something specific you discussed. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Program Support Coordinator in London
Some tips for your application 🫡
Show Your Passion for Coaching: When you write your application, let your enthusiasm for coaching shine through! We want to see how much you believe in the power of coaching to change lives and improve productivity. Share any personal experiences or insights that highlight your passion.
Highlight Your Attention to Detail: As a Program Support Coordinator, accuracy is key! Make sure to emphasise your experience with data management and your commitment to maintaining high standards. Use specific examples to demonstrate how you've ensured data integrity in past roles.
Be Organised and Clear: In your written application, structure your thoughts clearly and keep it organised. We appreciate a well-presented application that reflects your strong organisational skills. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Ezra
✨Know Your Data Management
As a Program Support Coordinator, you'll be handling participant data like a pro. Brush up on your data management skills and be ready to discuss how you ensure accuracy and integrity in records. Share specific examples from your past experience that highlight your attention to detail.
✨Showcase Your Problem-Solving Skills
This role requires a proactive problem solver. Prepare to discuss scenarios where you've identified issues and implemented solutions effectively. Think about times when you had to troubleshoot or manage multiple priorities and how you navigated those challenges.
✨Emphasise Collaboration
Collaboration is key in this position. Be ready to talk about your experience working with different teams and how you’ve built relationships across departments. Highlight any instances where your teamwork led to successful project outcomes.
✨Demonstrate Your Customer-Centric Mindset
Since the role focuses on enhancing participant experiences, it’s crucial to convey your customer-centric approach. Prepare to share examples of how you've prioritised customer needs in your previous roles and how you can bring that mindset to the EZRA team.
