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- Tasks: Support operational tasks and manage administrative processes for coaching programs.
- Company: EZRA, a forward-thinking coaching company dedicated to personal and professional growth.
- Benefits: Hybrid work model, supportive team culture, and opportunities for personal development.
- Why this job: Join a mission-driven team that transforms lives through coaching and operational excellence.
- Qualifications: Strong organisational skills and a passion for supporting teams.
- Other info: Dynamic role with potential for career advancement in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK - Hybrid (3 days in office)
Who we are
We believe everyone can be better with a coach... and we won’t stop until we get there. Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
About the role
We have reimagined the way EZRA supports our clients by introducing a team of specialists who are experts in all middle and back-office processes. This role will support EZRA’s Operational Excellence, Enterprise Delivery, Tech, and Finance functions – a true cross‑functional partner to the business. The Operational Shared Service Specialist will strive for efficiency in our mission‑critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.
What You’ll Do
- Carry out a range of administrative tasks that help to facilitate our nominated prepay programs and credit card programs including throughout launch, reporting and assessment.
- Manage shared mailboxes, handling any external queries regarding the coaching offering.
- Create and send quotes for participant’s coaching engagements.
- Retrieve and chase Process Orders.
- Coordinate with the Billing team to generate credit card invoices, gather credit card.
Operational Service Specialist - EZRA in London employer: Ezra
Contact Detail:
Ezra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Service Specialist - EZRA in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EZRA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding EZRA's coaching philosophy. Think about how your skills align with their mission of operational excellence and be ready to share examples from your past experiences.
✨Tip Number 3
Show your enthusiasm! During interviews, express why you’re excited about the role and how you can contribute to making the team happier and more productive. Passion goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the EZRA family.
We think you need these skills to ace Operational Service Specialist - EZRA in London
Some tips for your application 🫡
Show Your Passion for Coaching: When you're writing your application, let your enthusiasm for coaching shine through. We want to see how much you believe in the power of coaching and how it can change lives, just like we do at StudySmarter.
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with the Operational Service Specialist role. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s necessary!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ezra
✨Know the Company Inside Out
Before your interview, take some time to research EZRA and its mission. Understand their coaching philosophy and how they support clients. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Operational Skills
As an Operational Service Specialist, you'll need to demonstrate your expertise in administrative tasks and cross-functional collaboration. Prepare specific examples from your past experiences where you've improved efficiency or handled complex processes successfully.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle operational challenges. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be ready to discuss your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, the tools they use for operational tasks, or how success is measured in this position. This shows you're engaged and thinking ahead.