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For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery for our Enterprise clients.
- Company: Join a dynamic coaching company dedicated to making a positive impact.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team that transforms lives through coaching.
- Qualifications: Experience in client management and strong communication skills.
- Other info: Exciting growth opportunities in a supportive and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: London - Hybrid 3 days a week in office
Who We Are:
We believe everyone can be better with a coach... and we won’t stop until we get there. Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
The Role:
As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in-hand with our Enterprise clients to oversee all customer success deliverables to provide a best-in-class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth.
What You'll Do:
- Delivery life-cycle client management
- Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
- Key point of contact for all program and delivery related questions for program sponsors across client organizations
- Develop and build strong relationships with key client stakeholders
- Partner with Sales to support the broader
Customer Success Manager in London employer: Ezra
Contact Detail:
Ezra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EZRA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding EZRA's mission and values. Show us how your experience aligns with our goal of making coaching accessible to everyone. We love candidates who are passionate about our vision!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed client relationships in the past. We want to hear about your wins and how you can bring that success to our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for coaching and customer success shine through. We want to see how much you care about helping others grow and succeed!
Tailor Your CV: Make sure your CV is tailored to the role of Customer Success Manager. Highlight relevant experiences and skills that align with our mission at EZRA. We love seeing how your background fits into our vision!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed client relationships in the past. We appreciate a personal touch!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ezra
✨Know Your Stuff
Before the interview, make sure you understand EZRA's mission and values. Familiarise yourself with their coaching approach and how it impacts customer success. This will help you demonstrate your passion for the role and show that you're aligned with their goals.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Be ready to discuss how you can apply these skills to support EZRA's Enterprise clients.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's growth plans, team dynamics, and how they measure customer success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Ready to Discuss Metrics
Customer success is often driven by data. Brush up on key performance indicators relevant to the role, such as customer retention rates and satisfaction scores. Be prepared to discuss how you've used metrics in previous roles to drive success and improve client outcomes.
