Learning Experience Designer

Location: London (Hybrid 3 days in office)

Who we are: We believe everyone can be better with a coach. Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

The Role: As a Learning Experience Designer, you will design high-quality learning experiences that translate psychological insight, leadership thinking, and coaching principles into practical, engaging experiences that drive behaviour change at work. This is a senior individual contributor role for an experienced instructional designer who is comfortable working with evidence‑based ideas and shaping them into usable learning. You will design experiences that scale across clients and contexts, while remaining coherent, relevant, and impactful. You will sit within EZRA Labs, working closely with EZRA Labs leaders and partnering with colleagues across Marketing, Events, and client‑facing teams to bring learning experiences to life across workshops, webinars, events, and other facilitated formats. This role focuses on design, not facilitation.

What You’ll Do:

• Design end-to-end learning experiences across formats including workshops, webinars, and event keynotes.
• Translate concepts from coaching, behavioural science, and leadership into clear learning objectives, narratives, and activities.
• Create learning experiences that are practical, application‑focused, and support behaviour change in real work contexts.
• Balance rigor with accessibility, ensuring learning is grounded in evidence without becoming abstract or academic.
• Use instructional design principles to structure learning journeys, sessions, and experiences.
• Shape narrative flow and participant experience, from framing and context‑setting through to application and reflection.
• Design learning that is usable, scalable, and effective for delivery by others.
• Work alongside EZRA Labs leaders to turn points of view, learning blueprints, and ideas into delivered experiences.
• Adapt and evolve existing learning designs to suit different audiences, client contexts, and use cases while protecting core intent.
• Partner with Marketing and Events teams to support the design of participant journeys for market‑facing and client experiences.

Work with AI and Emerging Practice:

• Use AI tools as part of your design workflow to support ideation, iteration, and development.
• Contribute to the evolution of AI‑enabled learning and coaching experiences, applying judgment about where AI adds value.
• Stay informed about emerging learning practices, tools, and modalities and how they can enhance impact.

About you:

• 3–5 years’ experience in instructional design, learning experience design, or a closely related role.
• Strong instructional design capability, with experience designing learning for leadership development, coaching, or human skills.
• A strong working knowledge of psychological principles and how these translate into effective learning design and behaviour change.
• Background in occupational psychology, behavioural science, or a related field is strongly preferred.
• Experience applying evidence‑based approaches to learning and development in organisational contexts.
• Ability to turn complex ideas into clear, usable learning experiences.
• Comfort collaborating with subject matter experts and cross‑functional partners.
• AI literacy, with experience using AI tools as part of your day‑to‑day work.

Life at EZRA:

• Your Own World‑class coach to help you grow personally and professionally.
• Coaching for Friends and family because coaching is a gift worth passing on.
• Charity Days to support the causes close to your heart - because doing good feels good.
• Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
• Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
• Regional benefits flex to fit your location and lifestyle.
• A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.