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- Tasks: Lead client interactions and drive success for Enterprise clients in a hybrid role.
- Company: Dynamic coaching services company focused on client success.
- Benefits: Personal coach, comprehensive learning budget, and flexible working arrangements.
- Why this job: Make a real impact by helping clients succeed while developing your skills.
- Qualifications: Over 5 years in Customer Success and strong problem-solving abilities.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A coaching services company is seeking an experienced Senior Customer Success Manager who speaks Italian to oversee program delivery and build relationships with Enterprise clients. This hybrid role, based in London, involves leading client interactions, driving success metrics, and collaborating across teams.
Ideal candidates have:
- Over 5 years in Customer Success
- Excellent problem-solving skills
- A proactive approach to challenges
Benefits include a personal coach and a comprehensive learning budget.
Italian-Speaking Senior Enterprise CSM - Hybrid London employer: Ezra
Contact Detail:
Ezra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian-Speaking Senior Enterprise CSM - Hybrid London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission.
✨Tip Number 3
Practice your pitch! We should be ready to explain how our experience aligns with the job requirements. Highlighting our problem-solving skills and proactive approach will definitely catch their attention.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. Plus, it shows we’re genuinely interested in joining their team.
We think you need these skills to ace Italian-Speaking Senior Enterprise CSM - Hybrid London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success, especially any roles where you've worked with Enterprise clients. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior CSM role and how your Italian language skills will benefit our team. We love seeing personality, so let your enthusiasm for the role come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We value proactive problem solvers, so share specific instances where you’ve driven success metrics or improved client relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Ezra
✨Know Your Stuff
Make sure you brush up on your knowledge of Customer Success principles and the specific challenges faced by Enterprise clients. Familiarise yourself with the company's coaching services and how they can benefit clients. This will show that you're not just interested in the role, but also in how you can contribute to their success.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully tackled challenges in Customer Success. Think about specific metrics you improved or relationships you built. This will help demonstrate your proactive approach and ability to drive success metrics, which is crucial for this role.
✨Practice Your Italian
Since this role requires fluency in Italian, make sure to practice speaking it before the interview. You might be asked to conduct part of the interview in Italian, so being comfortable with the language will give you an edge and show your commitment to the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s culture, team dynamics, and how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers and leave a lasting impression.
