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For Companies At a Glance
- Tasks: Manage coach assignments and ensure successful programme delivery.
- Company: EZRA is on a mission to empower employees through professional coaching.
- Benefits: Enjoy flexible working, private medical insurance, and a learning budget.
- Why this job: Join a supportive team culture focused on personal and professional growth.
- Qualifications: Bachelor's degree and 3+ years in a delivery role, ideally managing others.
- Other info: Hybrid role with opportunities for charity days and wellbeing hours.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (Hybrid, 3 days in Old Street Office)
Who we are
Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.
The Role
We are looking for a Coach Network Manager, reporting directly to the Regional VP. This role is integral to ensuring the success and effectiveness of EZRA's coaching programmes within specific selling regions and across various proposition types. You'll manage a segmented coach bench and oversee the assignment of coaches to customer programmes. Working with Implementation Managers, you'll ensure EZRA coaches are adequately briefed and equipped for programme delivery. Additionally, you'll maintain coach performance, oversee training initiatives, resolve operational issues, and encourage a supportive and informed coaching community. This is an exciting role with stretch opportunities, and plays a critical role in EZRA's growth.
What You'll Do
- Assign coaches to customer programmes and ensure coaches are set up for success in delivering them
- Collaborate with Implementation Managers, ensuring complete briefing information is provided and proactively flagging any issues
- Attend coach briefing calls and thoroughly review all programme information and documents, ensuring Implementation Managers post accurate, detailed information in the correct channels and platforms
- Work closely with global counterparts, working jointly on global customer programmes
- Be accountable for the performance of your coaches by ensuring they have completed all necessary training, have no performance issues, and are fully compliant
- Proactively identify and deliver training opportunities, sending feedback to the coach operations enablement lead / coach development team
- Create collateral for sales teams and customer meetings, and ensure coaches' written and video bios are of high quality
- Participate in quarterly talent review meetings, surfacing issues and offering recommendations
- Support our Customer Success Manager's with coach switch requests, select coaches for coach insights meetings and ensure coaches are fully trained on the coach insights process
- Ensure coaches are up to date on propositions, product, processes, business updates, and community news
- Use relevant tools including our CRM (Bullhorn), sourcing dashboards (PowerBI) and operational dashboards
About you
- Bachelor's degree, or equivalent experience in a related field
- 3+ years' experience in a delivery role - ideally with some experience managing others and working with a Freelance community
- You excel in autonomous environments, and are adept in balancing correct outcomes for the business, coaches, and our customers
- You're passionate about clients and coaches needs
- Business proficiency in English (with any additional languages being a bonus)
What we offer
- Your own world class coach
- Friends and family coaching
- 2 weeks work from anywhere
- Charity days
- Learning and Development Budget
- Weekly wellbeing hour
- Private medical insurance
- Pension scheme
- Life insurance
- Flexible working hours
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Coach Network Manager - EZRA employer: Ezra
Contact Detail:
Ezra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coach Network Manager - EZRA
✨Tip Number 1
Familiarise yourself with EZRA's coaching philosophy and values. Understanding their mission to empower employees through coaching will help you align your approach and demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of EZRA on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage teams and deliver training. Highlighting your successes in similar roles will demonstrate your capability to excel as a Coach Network Manager.
✨Tip Number 4
Stay updated on industry trends related to coaching and talent development. Being knowledgeable about the latest practices and tools will not only impress your interviewers but also show your commitment to continuous learning in the field.
We think you need these skills to ace Coach Network Manager - EZRA
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Coach Network Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in coaching, management, and any relevant skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage a coach network effectively.
Write a Tailored Cover Letter: In your cover letter, express your passion for coaching and how your background aligns with EZRA's mission. Mention specific experiences that showcase your ability to support coaches and enhance their performance.
Showcase Your Communication Skills: Since the role involves collaboration and briefing, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated with teams or managed projects in the past.
How to prepare for a job interview at Ezra
✨Understand the Coaching Philosophy
Before your interview, take some time to familiarise yourself with EZRA's coaching philosophy. Understand how they believe coaching can help individuals achieve their goals and how this aligns with their mission. This will show your genuine interest in the role and the company.
✨Prepare Examples of Past Experience
Think of specific examples from your past roles that demonstrate your ability to manage teams, oversee training initiatives, and resolve operational issues. Be ready to discuss how you have successfully supported a community or team in achieving their objectives.
✨Showcase Your Communication Skills
As a Coach Network Manager, effective communication is key. Be prepared to discuss how you ensure clear communication among coaches, clients, and implementation managers. Highlight any tools or methods you use to maintain transparency and collaboration.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the challenges the coaching team currently faces or how success is measured for coaches at EZRA. This demonstrates your proactive mindset and eagerness to contribute positively.
