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- Tasks: Lead a team to enhance operational excellence and support coaching engagements.
- Company: EZRA Coaching empowers individuals through professional coaching for personal and professional growth.
- Benefits: Enjoy remote work options, a personal coach, charity days, and private medical insurance.
- Why this job: Join a mission-driven team that values happiness and productivity in a diverse environment.
- Qualifications: 4+ years in people management with experience in shared services and process automation.
- Other info: This is a mid-senior level, full-time role with a focus on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Operational Shared Services Manager role at EZRA Coaching
Join to apply for the Operational Shared Services Manager role at EZRA Coaching
Job Role: Manager, Operational Shared Services
Who we are
Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.
At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.
This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.
The Role
We have reimagined the way EZRA supports our clients by introducing a team of specialists who are experts in all middle and back-office processes. This role will design and lead the Operational Shared Services team, supporting EZRA’s Operational Excellence, Enterprise Delivery, and Finance functions – a true cross-functional partner to the business. The team of OSCs will be responsible for executing on the success of coaching engagements from set up to completion. This role is a people manager position reporting into the VP of Operational Excellence.
What You\’ll Do:
- Define strategy and success metrics for the new Operational Solutions team
- Design and implement fundamental ways of working to elevate how OSMs partner with internal stakeholders, defining unique strategies for each proposition as needed
- Design and implement processes that drive task accountability, track RAG indicators, document decisions made and flag any risks
- Introduce and leverage automation and technology to increase speed to task completion and accuracy
- Partner with Product, Tech, and Finance on innovating processes to increase productivity
- Oversee all team responsibilities including but not limited to:
- Financial operations for our nominated pay as you go, credit card and pre-pay programs
- Managing shared mailboxes, creating and sending quotes, inputting information to intake forms for launch, etc
- Accessing finance systems (Ariba/Coupa/etc) to retrieve and chase POs
- Requesting CIO creation with EZRA finance team
- Coordinating with Billings team to generate credit card invoices and gathering credit card payment details from Paypal
- Reporting support including set up and management of Customer Portal Dashboards
- Following-up with coaches for triparty/stakeholder interview/observation sessions for reporting
- License management, switch outs, deactivation and managing reallocating licenses to future launches
About you
- 4+ years of experience people managing a shared service or back-office function
- Ability to motivate teams with metrics and targets
- Experience automating processes with demonstrable data on improvements over time
- Strong attention to detail, able to keep many concurrent processes organized
- Understand financial processes and how to manage POs and payment methods
- Strength in process documentation and process improvement
What we offer
- Your own world class coach
- Friends and family coaching
- 2 weeks work from anywhere
- Charity days
- Learning and Development Budget
- Weekly wellbeing hour
- Private medical insurance
- Life Assurance
#LI-Hybrid
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management
-
Industries
Professional Training and Coaching
Referrals increase your chances of interviewing at EZRA Coaching by 2x
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Operational Shared Services Manager employer: EZRA Coaching
Contact Detail:
EZRA Coaching Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Shared Services Manager
✨Tip Number 1
Familiarise yourself with EZRA's mission and values. Understanding their focus on coaching and employee development will help you align your responses during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Highlight your experience in managing shared services or back-office functions. Be prepared to discuss specific examples of how you've motivated teams and improved processes, as this role requires strong leadership and operational excellence.
✨Tip Number 3
Demonstrate your knowledge of financial processes and tools like Ariba or Coupa. Being able to speak confidently about these systems will show that you're ready to handle the financial operations aspect of the role effectively.
✨Tip Number 4
Prepare to discuss your approach to process automation and improvement. Share measurable outcomes from past experiences to illustrate your ability to enhance efficiency, which is crucial for the Operational Shared Services Manager position.
We think you need these skills to ace Operational Shared Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing shared services or back-office functions. Use specific examples that demonstrate your ability to motivate teams and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for coaching and how it aligns with EZRA's mission. Mention your experience with financial operations and process automation, and how these skills can benefit the Operational Shared Services team.
Showcase Your Achievements: Include quantifiable achievements in your application. For instance, if you've automated processes, provide data on how this improved efficiency or accuracy. This will help illustrate your impact in previous roles.
Highlight Soft Skills: Emphasise your strong attention to detail and organisational skills. These are crucial for managing multiple concurrent processes effectively. Use examples from your past experiences to showcase these abilities.
How to prepare for a job interview at EZRA Coaching
✨Understand the Company Culture
Before your interview, take some time to research EZRA Coaching's values and culture. They emphasise coaching and a happy team, so be prepared to discuss how you can contribute to this environment and align with their mission.
✨Showcase Your People Management Skills
As a potential Operational Shared Services Manager, you'll need to demonstrate your experience in managing teams. Prepare examples of how you've motivated teams with metrics and targets, and be ready to discuss your leadership style.
✨Highlight Process Improvement Experience
The role requires strong process documentation and improvement skills. Be ready to share specific instances where you've successfully automated processes or improved efficiency, along with any measurable outcomes.
✨Prepare for Financial Discussions
Since the position involves financial operations, brush up on your knowledge of financial processes, POs, and payment methods. Be prepared to discuss your experience with these areas and how you can manage them effectively.
