Coach Network Manager

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Talent Acquisition Partner at Ezra Coaching Location: London (Hybrid, 3 days in Old Street Office)
Who we are
Imagine what even the world\’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.
At EZRA, we\’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.
This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.
The Role:
We are looking for a Coach Network Manager, reporting directly to the Regional VP.
This role is integral to ensuring the success and effectiveness of EZRA\’s coaching programmes within specific selling regions and across various proposition types.
You\’ll manage a segmented coach bench and oversee the assignment of coaches to customer programmes. Working with Implementation Managers, you\’ll ensure EZRA coaches are adequately briefed and equipped for programme delivery. Additionally, you\’ll maintain coach performance, oversee training initiatives, resolve operational issues, and encourage a supportive and informed coaching community.
This is an exciting role with stretch opportunities, and plays a critical role in EZRA\’s growth.
What You\’ll Do:
Assign coaches to customer programmes and ensure coaches are set up for success in delivering them
Collaborate with Implementation Managers, ensuring complete briefing information is provided and proactively flagging any issues
Attend coach briefing calls and thoroughly review all programme information and documents, ensuring Implementation Managers post accurate, detailed information in the correct channels and platforms
Work closely with global counterparts, working jointly on global customer programmes
Be accountable for the performance of your coaches by ensuring they have completed all necessary training, have no performance issues, and are fully compliant
Proactively identify and deliver training opportunities, sending feedback to the coach operations enablement lead / coach development team
Create collateral for sales teams and customer meetings, and ensure coaches\’ written and video bios are of high quality
Participate in quarterly talent review meetings, surfacing issues and offering recommendations
Support our Customer Success Manager\’s with coach switch requests, select coaches for coach insights meetings and ensure coaches are fully trained on the coach insights process
Ensure coaches are up to date on propositions, product, processes, business updates, and community news
Use relevant tools including our CRM (Bullhorn), sourcing dashboards (PowerBI) and operational dashboards
About you:
Bachelor\’s degree, or equivalent experience in a related field
3+ years\’ experience in a delivery role – ideally with some experience managing others and working with a Freelance community
You excel in autonomous environments, and are adept in balancing correct outcomes for the business, coaches, and our customers
You\’re passionate about clients and coaches needs
Business proficiency in English (with any additional languages being a bonus)
What we offer
Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Private medical insurance
Life insurance
#LI-Hybrid
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Seniority level Seniority level Associate
Employment type Employment type Full-time
Job function Job function Project Management and Training
Industries Professional Training and Coaching
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