Coach Network Manager

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Location: London (Hybrid, 3 days in Old Street Office)

Who we are:

Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.

The Role:

We are looking for a Coach Network Manager, reporting directly to the Regional VP. This role is integral to ensuring the success and effectiveness of EZRA's coaching programmes within specific selling regions and across various proposition types. You will manage a segmented coach bench and oversee the assignment of coaches to customer programmes. Working with Implementation Managers, you will ensure EZRA coaches are adequately briefed and equipped for programme delivery. Additionally, you will maintain coach performance, oversee training initiatives, resolve operational issues, and encourage a supportive and informed coaching community. This is an exciting role with stretch opportunities and plays a critical role in EZRA's growth.

What You’ll Do:

• Assign coaches to customer programmes and ensure coaches are set up for success in delivering them.
• Collaborate with Implementation Managers, ensuring complete briefing information is provided and proactively flagging any issues.
• Attend coach briefing calls and thoroughly review all programme information and documents, ensuring Implementation Managers post accurate, detailed information in the correct channels and platforms.
• Work closely with global counterparts, working jointly on global customer programmes.
• Be accountable for the performance of your coaches by ensuring they have completed all necessary training, have no performance issues, and are fully compliant.
• Proactively identify and deliver training opportunities, sending feedback to the coach operations enablement lead / coach development team.
• Create collateral for sales teams and customer meetings, and ensure coaches' written and video bios are of high quality.
• Participate in quarterly talent review meetings, surfacing issues and offering recommendations.
• Support our Customer Success Manager's with coach switch requests, select coaches for coach insights meetings and ensure coaches are fully trained on the coach insights process.
• Ensure coaches are up to date on propositions, product, processes, business updates, and community news.
• Use relevant tools including our CRM (Bullhorn), sourcing dashboards (PowerBI) and operational dashboards.

About you:

• Bachelor's degree, or equivalent experience in a related field.
• 3+ years' experience in a delivery role - ideally with some experience managing others and working with a Freelance community.
• You excel in autonomous environments, and are adept in balancing correct outcomes for the business, coaches, and our customers.
• You’re passionate about clients and coaches needs.
• Business proficiency in English (with any additional languages being a bonus).

What we offer:

• Your own world class coach.
• Friends and family coaching.
• 2 weeks work from anywhere.
• Charity days.
• Learning and Development Budget.
• Weekly wellbeing hour.
• Private medical insurance.
• Life insurance.

We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.