Systems Specialist

ECI has an exciting opportunity for an experienced Systems Specialist to join our London team. In this role, you will play a key role in our technical delivery team by working with a Client Technology Manager (CTM) and Senior Engineers to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using the latest technologies and solutions, you will support the client’s innovation by following a set of standards and best practices in a rapidly evolving technology landscape. This is a hybrid role with a strong preference for candidates to be based in the London area.

What you will do:

• Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering and other client support teams.
• Provide accurate, comprehensive notes on work performed to account for time spent with customers.
• Provide advanced support of cloud infrastructures such as Microsoft 365/Azure, Amazon Web Services (AWS).
• Provide escalation support on common productivity technologies such as Microsoft 365 modern workplace including Intune.
• Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials and Mimecast.
• Take ownership of complex technical challenges and provide long term fixes based on root cause analysis.
• Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP).
• Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss.
• Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defence.
• Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation.
• Provide support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management.
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware.
• Collaborate cross-functionally to ensure successful delivery and participate in after-hours client project implementations, migrations, and upgrades.

Who you are:

• Bachelor’s Degree in an Information Technology related field, or 3+ years comparable experience in a technology administration role.
• Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11.
• Intermediate understanding of networking concepts: Routing, Switching, network security, hardware and software VPN clients.
• Proficient with deployment and troubleshooting of operating systems and applications Android/iOS configuration, troubleshooting and integration with MDM solutions.
• Proficient with Microsoft 365 modern workplace including Intune.
• Experience with cyber-security concepts (Multi-Factor Authentication, Endpoint protection, Web and Mail security platforms).
• Ability to perform patching and maintenance of systems.
• Experience with backup configuration and data recovery.
• Familiarity with enterprise management tools and tasks (vulnerability management, event management, RMM).
• Experience using PowerShell to manage Microsoft products.
• Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations.

Bonus points if you have:

• Experience with Managed Service Providers (MSP) preferred.
• Financial Services or Life Science industry experience a plus.
• Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP a plus but not required.
• Familiarity with Azure Virtual Desktop and Citrix digital workspace platform.