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For Companies At a Glance
- Tasks: Support multiple clients, ensuring smooth service operations and high-quality client experiences.
- Company: Join ECI, a global leader in managed services and cybersecurity for financial organisations.
- Benefits: Competitive salary, hybrid work model, and a vibrant team culture.
- Why this job: Make a real impact in tech while building strong client relationships.
- Qualifications: Experience in Service Delivery management and strong ITIL knowledge required.
- Other info: Dynamic environment with opportunities for professional growth and connection.
The predicted salary is between 36000 - 60000 £ per year.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
The Opportunity: ECI has an exciting opportunity for an experienced Service Delivery Manager to join our London team. In this role, you will act as a shared resource supporting multiple clients, ensuring that daily service operations run smoothly while maintaining high standards of client experience and service quality. The SDM will provide operational support & work closely with Global Service Delivery resources & will primarily provide support for the regional client management teams in London (Account Management, Regional Engineering & CTMs). ITIL understanding & best practices will be critical. The role requires excellent communication & time-management skills, as well as attention to detail. This individual will be expected to face-off with clients directly & build relationships. This is a hybrid role with a strong preference for candidates to be based in the London area.
What you will do:
- Service Delivery support (multi-client)
- Service Performance, reporting & analysis (Problem Management, RCA)
- Process review & Service Improvement
- Technical understanding of ECI products & client environments
- Key stakeholder in client CAB process (in some cases, the owner)
- Documentation management
Who you are:
- Experience of Service Desk and Service Delivery management, within either the Managed Service Provider space or financial services / trading environments.
- Strong ITIL understanding and experience with Incident Management, Change Management, and Problem Management.
- Data driven decision making, advanced understanding of ITSM data, metrics and KPIs.
- Experience with using reporting tools, such as ServiceNow and MS Power BI, and generating Management Information.
- Building, and leading client facing teams of individual contributors.
- Financial and analytical acumen with a skillset aligned to running commercially viable technology services.
- Knowledge of and experience of working within common IT Security standards including ISO27001 and Cyber Essentials plus.
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package, and so much more!
If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
Service Delivery Manager employer: Eze Castle Integration, Inc.
Contact Detail:
Eze Castle Integration, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at ECI on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Service Delivery Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and understanding of service delivery management. Be ready to discuss how you've handled client relationships and improved service quality in past roles.
✨Tip Number 3
Showcase your data-driven decision-making skills! Bring examples of how you've used metrics and KPIs to enhance service performance. This will demonstrate your analytical acumen and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ECI team.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Delivery Manager role. Highlight your experience in service desk and delivery management, especially within managed services or financial environments. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for technology and your commitment to client satisfaction. Tell us why you’re excited about the opportunity at ECI and how you can contribute to our team.
Showcase Your ITIL Knowledge: Since ITIL understanding is crucial for this role, make sure to mention any relevant certifications or experiences. We love seeing candidates who can demonstrate their knowledge of incident, change, and problem management in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Eze Castle Integration, Inc.
✨Know Your ITIL Inside Out
Since the role requires a strong understanding of ITIL practices, make sure you brush up on Incident Management, Change Management, and Problem Management. Be ready to discuss how you've applied these principles in your previous roles and how they can benefit ECI's service delivery.
✨Showcase Your Data Skills
As a Service Delivery Manager, you'll need to make data-driven decisions. Familiarise yourself with reporting tools like ServiceNow and MS Power BI. Prepare examples of how you've used metrics and KPIs to improve service performance in past positions.
✨Build Rapport with Clients
This role involves direct client interaction, so practice your communication skills. Think of ways to demonstrate your ability to build relationships and manage expectations. Share specific instances where you've successfully navigated client challenges.
✨Emphasise Your Team Leadership Experience
You'll be leading client-facing teams, so highlight your experience in building and managing teams. Discuss your leadership style and how you motivate team members to achieve high standards of service quality, aligning with ECI's culture of connection.
