At a Glance
- Tasks: Provide desktop support and resolve end-user issues in a dynamic tech environment.
- Company: Join ECI, a leading global provider of managed services and cybersecurity.
- Benefits: Competitive salary, great team culture, and opportunities for professional growth.
- Other info: Enjoy a collaborative culture focused on connection and empowerment.
- Why this job: Make a real impact while working with cutting-edge technology and passionate colleagues.
- Qualifications: Experience with Microsoft O365, Windows systems, and excellent communication skills.
The predicted salary is between 50481 - 61699 £ per year.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.
The Opportunity: We are seeking an enthusiastic, personable, and qualified Field Services Engineer - Microsoft, Azure, O365 to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments. The Field Services Engineer will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets.
What you will do:
- Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks.
- See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process.
- Resolve incidents and requests related to Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues.
- Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications.
- Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling.
- Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM).
Who you are:
- Excellent communication skills with a strong ability to articulate technical information to non-technical people.
- Excellent prioritization skills and an ability to see the world through the eyes of the customer.
- Bachelor’s degree in information technology related field, or 3+ years of equivalent combination of technical experience and education.
- Experience with Microsoft Office 365 (O365), Microsoft Operating Systems such as Windows Server and Windows 10/11.
- Installing and configuring computer hardware operating systems and applications.
- Active Directory including account creation, modification and password resets.
- Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint.
- Client VPN setup and troubleshooting.
- Understanding of e-mail and spam technologies, and how messaging flows through these systems.
- Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA).
- Hands-on hardware experience with desktops, laptops, and servers.
- Familiarity with file system support including permissions, sharing, backups and restores.
- Experience with cloud platforms such as Microsoft 365 suite.
Bonus points if you have:
- Experience with Managed Service Providers (MSP).
- Experience with VM Ware.
- Experience with Azure.
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package and so much more!
Field Services Engineer employer: Eze Castle Integration, Inc.
ECI is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the UK financial services sector. Employees benefit from comprehensive growth opportunities, competitive compensation, and a supportive environment that encourages professional development while engaging with C-suite executives and leading high-impact sales initiatives.
Contact Details:
Eze Castle Integration, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Eze Castle Integration, Inc. as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Eze Castle Integration, Inc. and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Eze Castle Integration, Inc.’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Eze Castle Integration, Inc., highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Eze Castle Integration, Inc., but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Eze Castle Integration, Inc..
How to prepare for a job interview at Eze Castle Integration, Inc.
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Eze Castle Integration, Inc. offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Eze Castle Integration, Inc. but also helps you get a feel for whether you’d thrive in that environment.
