Telesales Representative in Newbury

Eyre & Elliston Ltd is one of the UK’s largest and most established independent electrical wholesalers, originally founded in 1934. The company operates from 60 branch locations, serving customers from Dorset, Sussex, and Kent in the South up to Cumbria and Northumberland in the North. With decades of industry experience, Eyre & Elliston provides a broad range of electrical products and solutions to trade and commercial customers. Team members benefit from working in a stable, growing organization that values local branch relationships and reliable service.

The Telesales Representative role is a full-time, on-site position based in Newbury. This role involves handling inbound and outbound calls to support customers with product enquiries, quotations, and order placement, ensuring accurate and timely information is provided. The Telesales Representative will build and maintain relationships with new and existing customers, promote relevant products and offers, and follow up on leads to drive sales and branch revenue. Daily activities include updating customer records, coordinating with the branch team on stock availability and deliveries, and working with colleagues to resolve customer issues efficiently. The role also includes staying informed about product ranges and promotions, and participating in ongoing training to maintain strong product and sales knowledge.

Qualifications

• Candidates should possess strong Communication skills, including clear telephone manner and the ability to convey technical information in an accessible way.
• Candidates should possess solid Customer Service and Customer Support skills, with a focus on building positive relationships and resolving enquiries effectively.
• Candidates should possess proven Sales skills, including the ability to identify customer needs, offer suitable products, and close opportunities confidently.
• Candidates should possess the ability to participate in and benefit from Training, maintaining up-to-date knowledge of products, systems, and internal processes.
• Additional beneficial qualifications include prior experience in telesales or wholesale environments, basic knowledge of electrical products, proficiency with standard office software and order-entry systems, strong attention to detail, and the ability to work collaboratively in a branch-based team.