At a Glance
- Tasks: Lead and innovate the VIP programme for high-value players in a fast-paced crypto iGaming environment.
- Company: Join a cutting-edge crypto-native iGaming operator with ambitious growth plans.
- Benefits: Competitive salary, performance bonuses, flexible location, and comprehensive benefits.
- Other info: Enjoy a global remit and genuine influence at the executive level.
- Why this job: Make a real impact by shaping VIP experiences and driving commercial success.
- Qualifications: Proven leadership in VIP or high-net-worth roles, ideally in iGaming or luxury sectors.
The predicted salary is between 90000 - 110000 £ per year.
Global Director of VIP | i Gaming (Crypto-Native)
Own the VIP program end to end at one of the fastest-moving crypto-native i Gaming operators in the market.
This isn't a \"run the team\" job. It's a build-the-function job.
You will own how the highest-value players in the business are talked to, upgraded, retained, and rewarded — across every channel, every shift, every market.
The team is in place.
The tooling is in place.
What we need is a leader who can raise the bar on all of it: commercial judgement, coaching quality, communication standards, bonus discipline, segmentation logic, and cross-functional influence.
If you've run VIP or high-net-worth relationship books before — in i Gaming, sportsbook, private banking, luxury, or another high-touch premium vertical — and you're ready to own a P&L-relevant function rather than manage a queue, read on.
What you'll own
The team.
Performance, coaching, quality reviews, hiring, structure, shift design. You set the standard for tone, empathy, professionalism, and proactivity — then you make it stick.
The commercial engine.
Upgrade logic, segmentation, bonus-granting discipline, and the calculation frameworks your agents defend every offer against. No improvisation.
The player experience.
Consistency and context-awareness across email, live chat, Whats App, and Telegram — regardless of which agent picks up the conversation.
The tooling stack.
Real adoption, not lip service. The team uses what's in front of them, properly.
The commercial narrative.
You represent VIP to the exec team with judgement — flagging risk, defending margin, and shaping strategy alongside Monetisation and BI.
Who you are
- A commercial operator first — you understand the tradeoffs between hold, LTV, retention, and short-term margin, and you know when they conflict.
- A proven leader of people — you've built and coached VIP or HNW-facing teams, not just been the top individual on one.
- Fluent with dashboards and KPIs — not a data scientist, but nobody has to explain a cohort chart to you twice.
- Track record with high-value individuals — i Gaming preferred, but private banking, luxury retail, concierge, or comparable high-touch premium client backgrounds welcome.
- i Gaming or sportsbook experience strongly preferred.
- What's on offer
- Global remit. Real ownership. Genuine influence at the top table.
- A crypto-native operator moving faster than the market, with commercial ambition to match.
- Competitive base + performance-linked upside, benefits, and flexibility around location.
Global Director of VIP in Sheffield employer: EyeSpy Recruitment - iGaming Specialists
Join a dynamic and innovative team at one of the leading crypto-native iGaming operators, where you will have the opportunity to shape and elevate the VIP experience for our most valued players. Our vibrant work culture fosters creativity and collaboration, providing ample opportunities for professional growth and development in a fast-paced environment. With competitive benefits and a commitment to employee well-being, this role offers a unique chance to make a significant impact in an exciting industry.
Contact Details:
EyeSpy Recruitment - iGaming Specialists Recruitment Team
