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For Companies At a Glance
- Tasks: Lead and grow key global enterprise client relationships, ensuring satisfaction and value from D&B solutions.
- Company: Join a leading data and analytics company focused on client success and innovation.
- Benefits: Competitive salary, professional development, and opportunities for growth in a dynamic environment.
- Other info: Collaborative culture with a focus on continuous learning and innovative problem-solving.
- Why this job: Make a real impact by driving client success and shaping strategic partnerships.
- Qualifications: Experience with large enterprise clients and strong communication skills are essential.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Senior Client Success Director to lead and grow some of D&B’s most critical Global Enterprise Financial Services relationships.
Key Responsibilities
- Accountable for the full customer lifecycle across assigned Enterprise accounts, ensuring successful adoption, value realization, and long‑term satisfaction with D&B solutions while driving footprint growth and supporting renewal success.
- Partner closely with Sales and Client Success leadership to assess client engagement opportunities, considering risk, spend, and growth potential, and coordinate cross‑functional post‑sales teams to deliver all contracted services.
- Build and maintain strong executive relationships with CIOs, CTOs, and senior stakeholders, influencing strategic decision‑making and ensuring measurable business outcomes through tailored D&B value plans.
- Independently manage and expand senior‑level client relationships through regular face‑to‑face interactions, gathering intelligence on technology infrastructure, strategic priorities, and opportunities to deepen partnership.
- Design and track meaningful KPIs and metrics to demonstrate ROI on D&B solutions, reporting findings to both internal stakeholders and client leadership teams.
- Lead and deliver structured service reviews—preferably in person—to evaluate solution adoption, progress key initiatives, and assess overall client sentiment.
- Drive strategic account planning by sharing insights gained from service relationships, enabling Sales teams to identify growth opportunities and competitive displacement strategies.
- Shape future service engagement plans, including retention strategies, value‑driven initiatives, expansion opportunities, and risk mitigation programs.
- Develop specialist knowledge of clients’ industries, advising on market dynamics, peer best practices, and optimal use of D&B solutions to support transformation and growth.
- Collaborate within a matrixed account team and influence senior user communities to align on strategic goals, championing the capabilities and value of D&B’s offerings.
- Identify risks that may prevent clients from achieving their business objectives and lead virtual teams in developing mitigation strategies and recovery plans.
Essential Skills & Qualifications
- Extensive experience supporting large global enterprise clients, ideally within data and analytics or other highly technical solution environments.
- Strong customer success or account management background with complex enterprise offerings, with a proven track record of driving retention through effective client engagement.
- Exceptional collaboration, communication, and influencing skills, with the ability to build strong relationships at all business levels.
- Commercially aware and client‑centric, with strong service and project management capabilities.
- Self‑starter with an ownership mindset—proactive, curious, and committed to problem‑solving and delivering measurable outcomes.
- Innovative thinker who seeks new approaches to achieve objectives and continuously improve.
- Growth mindset with a commitment to ongoing learning, skill development, and knowledge expansion through both formal and informal channels.
Enterprise Client Success Director (R-18914) in England employer: Eyeota
Contact Detail:
Eyeota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Client Success Director (R-18914) in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your expertise! Create a personal brand on platforms like LinkedIn. Share insights, write articles, or comment on relevant topics. This will help you stand out and attract the attention of potential employers.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. Practice common interview questions to boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express your appreciation and reiterate your interest in the role. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Enterprise Client Success Director (R-18914) in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Client Success Director role. Highlight your experience with global enterprise clients and how you've driven retention through effective engagement. We want to see how you can bring value to D&B!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics and KPIs to illustrate how you've contributed to client success and growth. This will help us see the measurable outcomes you've delivered.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only skilled but also a great fit for our team culture. Share your passion for client success and how you approach problem-solving in a collaborative way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Eyeota
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s key clients and their industries. Familiarise yourself with their challenges and how D&B solutions can address them. This will help you demonstrate your ability to build strong executive relationships and influence strategic decision-making.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've successfully managed enterprise accounts. Highlight how you drove retention and growth through effective client engagement. This will illustrate your strong customer success background and your ability to deliver measurable outcomes.
✨Be Ready to Discuss KPIs
Since tracking meaningful KPIs is crucial for this role, come prepared to discuss how you've designed and tracked metrics in previous positions. Be ready to explain how these metrics demonstrated ROI and influenced client satisfaction, showcasing your analytical skills and commercial awareness.
✨Demonstrate Your Collaborative Spirit
This role requires working closely with cross-functional teams. Share examples of how you've collaborated with sales and other departments to achieve common goals. Emphasising your exceptional collaboration and communication skills will show that you're a team player who can align on strategic objectives.