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- Tasks: Support and maintain software solutions while ensuring customer satisfaction.
- Company: Eyelit Technologies specializes in manufacturing management software, enhancing production efficiency and quality.
- Benefits: Enjoy competitive pay, 25 days off, health insurance, and learning opportunities.
- Why this job: Join a dynamic team impacting customer success and driving improvements in manufacturing.
- Qualifications: 2-4 years of experience with OOP languages like C#, Java, or Python required.
- Other info: Diversity and inclusion are core values; all backgrounds encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
To set you up for success, this position requires you to have: (Mandatory)
- Hands-on experience with OOP
- Passion for programming
- Technical problem-solving skills
- The ability to analyse and interpret codes
- Software support experience
- Security clearance will be required (if appointed)
Summary:
Due to expansion and growth, we are seeking a Technical Support Engineer II (TSE II) to support our MES-M product line. As part of our Professional Services Team, you will play a crucial role in delivering key performance metrics for the Professional Services Team.
The Technical Support Engineer II will be the face of business for all customers implementing MES-M software. You will have direct impact on customer satisfaction (measured by CSAT and quarterly business reviews), value realization, and contract renewals.
Who are we?
Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS) through our MES-E, MES-M and APS-O product portfolios. We deliver rapid, tangible improvements to manufacturing KPIs such as asset utilization, production efficiency, labour productivity, product quality, and on-time, in-full delivery.
What you will be doing:
- Support and maintain existing software and customer solutions – working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfaction.
- Specifying, developing, and testing interfaces to third party systems – enabling efficient and effective on boarding of new customers
- Providing first and second line support to customers
- Interpret and analyse user requirements
- Write innovative, scalable, robust software solutions for our clients
- Work closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansion
- Designing, implementing, and debugging database queries to solve real-world problems
- Supporting project implementations from initial customer training through to post implementation support phase
- Build new screens, dashboards and user interfaces using the MES-M designer
- Help drive improvements on the department’s Measurable Objectives
- Assist in training of Level 1 team members
- Coordinate with Development and QA teams on requests and changes
- Ability to work and learn independently
What you bring:
- Basic understanding of fundamental programming concepts
- Knowledge or relevant experience with an Object-Oriented Programming language such as C# (preferred), Java, Python, etc.
- Some understanding of back-end/full stack development
- Knowledge of SQL or Oracle databases
- Knowledge of Linux (Commands) and Windows OS
- The ability to assess and prioritize tasks effectively
- 2-4 years experience
Cherry on top:
- Experience in a manufacturing environment
- Experience in change control procedures
- Prior application support experience
What We Offer:
- Competitive compensation
- Learning and Development opportunities
- Dynamic company culture
- 25 days annual leave
- Health Insurance for Employee; 100% employer paid
- Salary sacrifice schemes
- 5% employer pension contribution
Hiring Process Simplified :
- Phone Screen with Caroline, our HR Partner
- 1st Interview with Sara, Manager, Technical Support
- 2nd Technical/Cultural Interview with Phoebe, Technical Support Engineer
- Offer
Curious? Here’s a bit more about us:
Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS) through our Eyelit, MESTEC and Optessa product portfolios. We deliver rapid, tangible improvements to manufacturing KPIs such as asset utilization, production efficiency, labor productivity, product quality, and on-time, in-full delivery.
Join us in our mission – to deliver and support with world-class customer service, easy-to-use, high-quality manufacturing management solutions that increase productivity and worker performance, and the bottom line for our customers. Please visit us at www.eyelit.com for additional information.
Eyelit is committed to promoting a culture of diversity, equity, and inclusion. We believe all employees share the responsibility of upholding our commitment to our values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems.
Eyelit is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help by reaching out to careers@eyelit.com
Technical Support Engineer II employer: Eyelit Technologies
Contact Detail:
Eyelit Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer II
✨Tip Number 1
Make sure to showcase your hands-on experience with Object-Oriented Programming languages like C#, Java, or Python. Highlight any specific projects where you utilized these skills, as this will demonstrate your technical proficiency.
✨Tip Number 2
Familiarize yourself with the MES-M product line and understand how it impacts manufacturing KPIs. This knowledge will help you speak confidently about how you can contribute to customer satisfaction and value realization during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've successfully resolved technical issues in previous roles. This will be crucial for demonstrating your ability to support customers effectively.
✨Tip Number 4
Since you'll be working closely with project managers and other teams, emphasize your teamwork and communication skills. Be ready to share experiences where collaboration led to successful project outcomes.
We think you need these skills to ace Technical Support Engineer II
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your hands-on experience with Object-Oriented Programming languages like C#, Java, or Python. Mention any technical problem-solving skills and software support experience you have.
Showcase Your Passion for Programming: In your application, express your enthusiasm for programming and how it drives your work. This can set you apart as a candidate who is not just skilled but also genuinely interested in the field.
Detail Your Technical Skills: Clearly outline your knowledge of SQL or Oracle databases, Linux commands, and Windows OS. Providing specific examples of how you've used these skills in past roles can strengthen your application.
Tailor Your Application: Customize your CV and cover letter to reflect the job description closely. Use keywords from the job posting, such as 'customer satisfaction', 'software solutions', and 'project implementations' to demonstrate your fit for the role.
How to prepare for a job interview at Eyelit Technologies
✨Show Your Passion for Programming
Make sure to express your enthusiasm for programming during the interview. Share specific examples of projects you've worked on, especially those involving Object-Oriented Programming languages like C#, Java, or Python.
✨Demonstrate Technical Problem-Solving Skills
Prepare to discuss how you've tackled technical challenges in the past. Be ready to walk through your thought process and the steps you took to resolve issues, as this will showcase your analytical skills.
✨Familiarize Yourself with MES-M Software
Since you'll be supporting the MES-M product line, take some time to understand its features and functionalities. This knowledge will help you answer questions more effectively and show that you're proactive.
✨Highlight Your Customer Support Experience
Be prepared to talk about your previous experience in software support. Discuss how you've contributed to customer satisfaction and any metrics you've achieved, as this role heavily focuses on maintaining high CSAT scores.
