At a Glance
- Tasks: Support daily operations by managing enquiries, coordinating information, and tracking orders.
- Company: Join Eyecare For You, a leading domiciliary optician in England.
- Benefits: Competitive pay, consistent hours, and a friendly work environment.
- Other info: Enjoy a stable part-time role with opportunities for growth.
- Why this job: Be part of a supportive team making a difference in eye care for vulnerable patients.
- Qualifications: Previous admin experience, strong attention to detail, and great communication skills.
The predicted salary is between 12 - 15 £ per hour.
- Leigh, WN7 (Office Based)
- Competitive hourly rate (dependent on experience)
- 15 hours per week
About Us
Eyecare For You is one of England’s leading domiciliary opticians, providing NHS-funded eye care services to care homes and vulnerable patients throughout England and Northern Ireland.
The Role
This is a varied office‑based role that supports the day‑to‑day running of the business.
You will play an important role in supporting our operations team by managing enquiries, coordinating information, tracking orders and supporting our care homes, optometrists and fitters.
The role requires an organized, proactive individual who enjoys administration, organisation, customer service and ensuring that important tasks are completed accurately and efficiently.
Key Responsibilities
- Enquiry Management
- Monitor and respond to incoming telephone enquiries.
- Review and action messages from our call handling service.
- Ensure enquiries are dealt with promptly and professionally.
- Monitor the company email inbox and ensure emails are actioned appropriately.
- Escalate urgent matters to management where required.
- Carry out courtesy calls to existing care homes.
- Build and maintain positive relationships with care home managers and staff.
- Identify residents requiring eye tests, fittings or follow‑up appointments.
- Record feedback accurately.
- Escalate concerns or service issues where appropriate.
- Care Home Administration
- Chase resident bed lists and required information from care homes.
- Maintain and update internal trackers and spreadsheets.
- Follow up outstanding actions and requests.
- Ensure information is received in sufficient time for clinics.
- Monitor outstanding spectacle orders.
- Track deliveries and manage outstanding jobs.
- Liaise with laboratories regarding delivery dates.
- Coordinate fitting appointments with care homes and fitters.
- Keep care homes informed regarding delivery and fitting dates.
- Escalate delays where necessary.
- Glasses & Delivery Management
- Pack glasses ready for dispatch.
- Cross‑check frame engravings against patient details and paperwork.
- Prepare deliveries for fitters and optometrists.
- Assist with managing delivery backlogs.
- Ensure all outgoing deliveries are clearly labelled and organised.
- Post & Logistics
- Prepare and send parcels to care homes, optometrists, fitters and suppliers.
- Organise Royal Mail and courier collections.
- Track outgoing items where appropriate.
- Receive and organise incoming deliveries.
- Signage & Marketing Materials
- Prepare and dispatch dementia signage packs.
- Process signage requests from care homes.
- Organise and send leaflets, brochures and marketing materials.
- Assist with maintaining marketing stock.
- Representative Support
- Ensure field representatives have sufficient supplies.
- Prepare and send leaflets, promotional materials and welcome packs.
- Maintain stock levels of representative materials.
- Stock Control
Monitor stock levels of
- Cleaning cloths
- Signage materials
- Marketing materials
- Office supplies
- Notify management when stock requires replenishment.
- Keep stock areas organised and tidy.
- General Administration
- Support the Operations Team with day‑to‑day administration.
- Update spreadsheets and trackers.
- Assist with general office administration tasks.
- Help maintain an organised and professional office environment.
- Follow up on outstanding actions when required.
About You
Previous administration or office experience.
- Organised, reliable and proactive.
- Excellent attention to detail.
- Enjoys completing tasks and following processes.
- Confident speaking with people by telephone and email.
- Enjoys building positive relationships.
- Comfortable managing multiple priorities.
- Can work independently and take ownership of tasks.
- Enjoys supporting a team and helping things run smoothly.
- Dependable, positive and enjoys being part of a supportive team.
- Good written and verbal communication skills.
- Comfortable using email, Google Sheets and online systems.
- Reliable, punctual and proactive.
- Access to a laptop/computer.
- Preferred Requirements
- Experience working within healthcare, care homes or a similar environment.
- Access to a car and a full UK driving licence.
- Experience using Google Workspace (Gmail, Sheets and Drive).
What We Offer
- Competitive hourly rate (dependent on experience)
- Consistent weekday hours.
- Friendly and supportive working environment.
- Stable, long‑term part‑time role.
- Varied role with responsibility and autonomy.
Please note that shortlisted candidates will be invited to attend a face‑to‑face interview, provide two professional references and attend a short paid trial session prior to appointment.
If you’re organised, reliable and enjoy keeping things running smoothly behind the scenes, we’d love to hear from you.
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Part-Time Operations & Administrative Assistant in Leigh employer: Eyecare For You
At Eyecare For You, we pride ourselves on being a supportive and friendly employer, offering a stable part-time role that allows you to make a meaningful impact in the lives of vulnerable patients. Our team-oriented culture fosters growth and development, ensuring that you have the resources and autonomy to thrive in your role while enjoying consistent weekday hours in a professional office environment in Leigh. Join us and be part of a dedicated team that values your contributions and prioritises patient care.
