At a Glance
- Tasks: Create memorable experiences for patients and manage their journey from start to finish.
- Company: EyeC Opticians, an independent practice focused on personal and thoughtful care.
- Benefits: Full training provided, supportive team environment, and opportunities for growth.
- Other info: Join a close-knit team and learn about eyewear and eye care.
- Why this job: Make a real difference in people's lives by enhancing their optical experience.
- Qualifications: No specific experience needed; just a passion for connecting with people.
The predicted salary is between 20000 - 25000 £ per year.
More than customer service - you’ll shape the entire EyeC experience. EyeC Opticians is an independent, optometrist-led practice with a clear ambition: to provide an exceptionally personal, thoughtful and hospitable optical experience.
We’re looking for a warm, confident and commercially minded Patient Experience Advisor who can make every patient feel genuinely seen, heard and looked after. You’ll help manage the complete patient journey - from the first telephone call and welcome into the practice through to clinical pre-screening, choosing eyewear and providing attentive aftercare.
What you’ll be doing:
- Creating a warm, polished and memorable welcome for every patient
- Managing appointments, telephone calls, messages and patient enquiries
- Carrying out patient pre-screening and diagnostic measurements, including OCT scans, with full training provided
- Building genuine relationships and understanding each patient’s individual needs
- Helping patients choose eyewear suited to their appearance, lifestyle and budget
- Confidently explaining our products, services and eyewear options
- Supporting the team to achieve its service and commercial goals
- Following up with patients and keeping them informed throughout their journey
- Maintaining accurate patient records and completing general practice administration
- Ensuring the practice and eyewear displays remain beautifully presented and organised
- Supporting our optometrist and dispensing team throughout the patient journey
Who we’re looking for:
You don’t necessarily need previous optical experience. We’re more interested in your attitude, standards and ability to connect with people. You may currently work in premium retail, hospitality, beauty, jewellery, healthcare or another customer-facing environment.
You’ll be someone who:
- Builds rapport naturally and enjoys getting to know people
- Is commercially aware and comfortable recommending products
- Communicates confidently in person, over the telephone and in writing
- Notices the small details that can transform someone’s experience
- Is organised, reliable and takes ownership of their responsibilities
- Remains calm and professional in a busy environment
- Works well as part of a close-knit team
- Is eager to learn about eyewear, lenses and eye care
Previous experience in optics or eyewear would be welcomed, but full training can be provided to the right person.
Patient Experience Advisor in Stoke-on-Trent employer: EyeC Opticians
At EyeC Opticians, we pride ourselves on being an exceptional employer that values personal connections and professional growth. Our warm and supportive work culture fosters a sense of belonging, while our commitment to training ensures that every team member can thrive in their role. Located in a vibrant community, we offer unique opportunities to engage with patients and make a meaningful impact on their optical experience.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Advisor in Stoke-on-Trent
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like EyeC Opticians.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at EyeC Opticians.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like EyeC Opticians, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Experience Advisor in Stoke-on-Trent
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at EyeC Opticians.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at EyeC Opticians.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to EyeC Opticians. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at EyeC Opticians. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at EyeC Opticians
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research EyeC Opticians’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
