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For Companies At a Glance
- Tasks: Provide top-notch technical support for livestock monitoring and milking systems.
- Company: Join a leading company dedicated to animal health and well-being.
- Benefits: Flexible work arrangements, travel opportunities, and a supportive team environment.
- Other info: Dynamic role with 75% travel and excellent career growth potential.
- Why this job: Make a real difference in the agricultural sector while working with innovative technology.
- Qualifications: Experience in technical troubleshooting and customer service, preferably in farming.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Through its commitment to the Science of Healthier Animals®, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services, as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well‑being and performance of animals and the people who care for them.
Our company has a range of market leading livestock intelligence solutions, and this role will form part of our product support function within the Ruminant Business Unit of Animal Health.
Success in this role
Delivering reliable and proactive technical support for livestock monitoring and milking intelligence solutions, ensuring systems are correctly implemented and maintained, customers are confident and supported, issues are resolved end‑to‑end with minimal repeat faults, and strong trusted relationships are built across farmers, partners, and internal teams.
Responsibilities
- Lead all after-sales technical support for our livestock intelligence solutions, including monitoring, milking systems, and RFID readers, including fault finding and troubleshooting across hardware, software, and connectivity.
- Deliver proactive support through planned follow‑ups, system health checks, and early identification of potential issues to minimise downtime and repeat faults.
- Complete and review site surveys, ensuring systems are correctly specified and suitable for on‑farm installation.
- Coordinate, implement, and approve product installations, working closely with installers and internal teams.
- Deliver in‑person onboarding and training for new customers to ensure confidence in system use.
- Manage and coordinate post‑sales technical issues, driving efficient resolution and a positive customer experience.
- Maintain accurate records in the CRM system, including work orders, customer interactions, and support case management, while collaborating regularly with the local commercial, veterinary, and Global Support teams.
Your Profile
- Proven experience in technical fault finding and troubleshooting of electronic, electromechanical and pneumatic systems.
- Hands‑on experience working on dairy farms or supporting farm‑based equipment.
- Experience supporting livestock monitoring, milking, or farm automation equipment.
- Strong customer‑facing skills, with the ability to communicate clearly and professionally with farmers and stakeholders.
- Customer‑focused mindset with a proactive, solution‑oriented approach.
- Ability to manage support cases end‑to‑end, prioritising faults and driving timely resolution.
- Administrative upkeep of databases, e.g. Customer Relationship Management Platform.
- Good general IT and systems knowledge, including PC‑based software, networking and basic connectivity.
- Self‑motivated, organised and comfortable working independently in the field.
- Willingness to travel and work flexibly to support on‑farm operations.
Required Skills
- Adaptability
- Animal Science
- Client Side Scripting
- Consumer Relations
- Customer Relationship Management (CRM)
- Customer Service Management
- Dairy Operations
- Data Analysis
- Equipment Monitoring
- Inquiry Handling
- Livestock Management
- Onboarding
- Order Processing
- Preventive Maintenance
- Product Knowledge
- Product Sales Training
- Quote to Cash
- Remote Support
- Report Preparation
- Sales Data Management
- Site Surveying
- Teamwork
- Technical Support
- Technical Troubleshooting
Travel Requirements
75% Flexible Work Arrangements Remote Valid Driving License Yes
Technical Support Specialist in London employer: EyeBio
Contact Detail:
EyeBio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot issues with livestock monitoring systems. Showing your problem-solving skills can really impress the hiring team.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Technical Support Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with technical support and livestock systems. We want to see how your skills match the role, so don’t hold back on showcasing your relevant experience!
Show Off Your Customer Skills: Since this role is all about building strong relationships with farmers and partners, let us know about your customer-facing experiences. Share examples of how you've resolved issues and provided proactive support in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it's relevant to the role. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EyeBio
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to livestock monitoring and milking systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, think of examples where you've successfully communicated with clients or resolved their issues. Highlight your ability to build strong relationships and how you ensure customers feel supported and confident in using the systems.
✨Prepare for Practical Scenarios
Expect to be asked about real-life situations you might face on the job. Prepare to discuss how you would handle specific technical faults or customer concerns, demonstrating your proactive approach and solution-oriented mindset.
✨Familiarise Yourself with CRM Systems
Since maintaining accurate records is crucial, make sure you understand how CRM systems work. Be ready to talk about your experience with databases and how you manage customer interactions effectively, as this will show your organisational skills.