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For Companies At a Glance
- Tasks: Be the friendly face of our brand, helping customers via phone, email, and social media.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Perfect for those who love problem-solving and connecting with people.
- Qualifications: Great communication skills and a positive attitude are essential.
- Other info: Fast-paced environment with room to learn and develop your career.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting a Customer Service Advisor. This is a customer-facing role where you will be the first point of contact for our retail customers, delivering a consistently high standard of service across multiple platforms. You will handle enquiries via phone, email, live chat, and social media, as well as manage customer orders placed through Amazon and eBay. If you enjoy problem-solving, building rapport with customers, and working in a fast-paced environment, this could be a great fit.
Key Responsibilities
- Act as the first point of contact for customer enquiries across telephone, email, live chat, and social media
- Manage and process Amazon and eBay orders, ensuring accuracy and adherence to SLAs
- Authorise and process refunds, returns, and replacements in line with company policy
- Resolve customer queries and complaints professionally, empathetically, and efficiently
- Develop strong product knowledge to provide accurate advice, recommendations, and troubleshooting support
- Review and respond to customer feedback to support service improvement initiatives
- Liaise with warehouse and logistics teams to resolve delivery queries and track orders
- Accurately log all customer interactions in the CRM system
- Handle customer data in compliance with GDPR and internal policies
- Support wider administrative or operational tasks as business needs evolve
Skills & Experience
- Excellent attention to detail and accuracy
- Strong verbal and written communication skills
- Confident problem-solver with a positive, can-do attitude
- Highly organised with the ability to prioritise under pressure
- Flexible, proactive, and self-motivated
- Experience in a customer-facing role, ideally including telephone support
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
Customer Advisor in Guildford employer: Eye4 Recruitment
Contact Detail:
Eye4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Guildford
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across various platforms, try role-playing different scenarios with friends or family. This will boost your confidence and help you handle enquiries like a pro.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer complaints effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Advisor in Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively across various platforms.
Highlight Problem-Solving Abilities: We love a confident problem-solver! Share examples from your past experiences where you’ve successfully resolved customer queries or complaints. This will help us see how you approach challenges and find solutions in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Eye4 Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes great service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering top-notch service.
✨Familiarise Yourself with the Platforms
Since you'll be handling enquiries across various platforms, make sure you know how they work. Whether it's phone, email, live chat, or social media, being comfortable with these tools will help you answer questions confidently during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to think on your feet and maintain a positive attitude under pressure.
✨Demonstrate Your Product Knowledge
Research the company’s products and services before the interview. Being able to discuss them intelligently will impress the interviewer and show that you're proactive. It also gives you a chance to demonstrate your ability to provide accurate advice and recommendations.