Patient Educator - No weekends, medical experience preferred in Norfolk

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

Location: This position is based in Norfolk and requires occasional travel to our satellite offices. We pay mileage!

SUMMARY

The Patient Educator interfaces between patients who are interested in surgery and the medical, technical, and administrative staff. They provide in-person or virtual screenings, balanced education, and counseling to prospective patients regarding the benefits of surgery and their options. They discuss cost and payment options including their intraocular lens options (ATIOLs). They may also assist in maintaining relationship management systems including data entry of marketing and outcome data.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides exceptional customer service during every patient encounter (in person or via phone).
• Displays a professional attitude, greets patients promptly with a smile, and thanks them when they leave.
• Practices urgency at all times with patients’ time, as well as doctors’ time and schedule, and manages patient flow.
• Complies with all company policies and procedures, including HIPAA (Health Insurance Portability and Accountability).
• Serves as support to patients for patient education, counseling, and inquiries:
• Discussion of patient's vision goals for after surgery.
• Discussion of patient's daily living activities and hobbies.
• Explanation of eye anatomy and the cataract or refractive surgical procedure.
• Explanation of each lens or package options and the benefits and limitations of these technologies (as appropriate for patient's needs).
• Provides ATIOL educational materials to patients through different modalities (i.e., Rendia, video links, printed materials, etc.), and assists with maintaining patient access to these materials throughout the practice.
• Provides explanation of lens or package pricing structure and payment/financing options with prospective patients.
• Serves as the liaison between patients and physicians:
• Communicates patient's vision goals and ATIOL interest.
• Communicates past ocular history as related to potential candidacy for ATIOL (i.e., refractive surgery, monovision, contact lens wear, astigmatism, trauma, pathology, etc.).
• Coordinates with practice staff to ensure seamless patient transfers.
• Facilitates prompt, professional, patient-friendly communications (i.e., phone calls, emails, portal, etc.) between patient and physician or referring physician and surgeon.
• Assists in the practice development of ATIOL Program:
• Collaborates with administration for patient incentive letters, marketing for promotions, and gathering patient testimonials for practice materials and social media.
• Compiles and generates patient data using tracking tools and/or spreadsheets.
• Sends practice, product and/or treatment, and financing information via email or mail to non-closed leads.
• Follows up with non-closed leads via phone, email, portal or mail and records progress using tracking tools and/or spreadsheets.
• Job may require other duties as assigned.

QUALIFICATIONS

• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team-oriented and patient-focused.
• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.
• Commitment to work over 40 hours to meet the needs of the business.
• Ability to work weekends when applicable.

EDUCATION AND/OR EXPERIENCE

• High School diploma or GED equivalent is required.
• Experience in financial counseling is preferred.
• Experience working with insurance is preferred.

LICENSES AND CREDENTIALS

• Minimum Required: None.

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance.
• 401k + Employer Matching.
• Paid Time Off and Paid Holidays.
• Paid Maternity Leave.
• Optical Education Reimbursement.
• Competitive Base Pay.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.