At a Glance
- Tasks: Lead exciting projects on the ServiceNow platform and deliver real value to clients.
- Company: Dynamic company focused on innovation and collaboration in tech solutions.
- Benefits: Continuous learning, flexible work options, and transformative leadership opportunities.
- Other info: Join a diverse team that values growth and inclusivity.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: Experience with ServiceNow and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Key Responsibilities
- Be empowered to lead a range of projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform.
- Facilitate workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes.
- Develop and contribute technically and functionally to solutions and sales.
- Lead and support the development team within our customers to allow them to reach potential and ensure they deliver outstanding outcomes and quality experiences.
- Set up and lead ways of working to ensure the execution of the development is delivered in a fun, inclusive, positive, and energetic way.
- Providing and setting the assurance standards throughout the development lifecycle.
- Meet and manage deadlines individually, as part of and / or as the leader of a team.
- Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders.
- Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams.
- Coach and develop others, acting as a positive role model for our people and clients.
Skills and Attributes for Success
- An open, inclusive growth mindset with a passion for collaboration.
- A good communicator with the confidence to engage at different levels.
- As a leader you’ll be able to build great relationships and create impact with first and last impressions.
- You’ll understand there are always ‘naysayers’ and be resilient in the face of challenges – collaborating, seeking support, persuading, and influencing, as well as taking on board genuine concerns.
- Self-starting, able to work independently and as part of a team.
- Able to adapt and vary approaches, to suit client requirements and cultural considerations.
- Our clients are UK and Globally based, so you’ll need to be flexible to travel as and when the work requires.
Qualifications
- Previous technical and architectural experience of ServiceNow.
- ServiceNow CMDB / CSDM knowledge.
- A proven track record of implementing ServiceNow, delivering to deadline and milestones.
- ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules.
- Demonstrable evidence of delivering real and sustainable ServiceNow solutions.
- Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding.
Additional Desired Experience
- Relevant professional experience, including for example previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes.
- Experience of Financial Services across Banking, Insurance or Wealth Asset Management.
- Experience with broader ServiceNow solutions and / or other SaaS / PaaS tools.
We’re interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset.
Benefits
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Technical Manager - ServiceNow employer: EY
As a Technical Manager - ServiceNow, you will thrive in an empowering environment that champions continuous learning and transformative leadership. Our diverse and inclusive culture not only embraces your individuality but also encourages collaboration across global teams, ensuring you make a meaningful impact while developing your skills. With a focus on delivering outstanding outcomes for clients, you'll find yourself in a dynamic workplace that values resilience, innovation, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager - ServiceNow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what EY values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges EY might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at EY!
✨Direct Apply to EY
Let's not forget to apply directly through the EY website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Manager - ServiceNow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at EY.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at EY. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at EY
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
