At a Glance
- Tasks: Provide top-notch support to SaaS clients and troubleshoot advanced issues.
- Company: Join EY, a leading global professional services firm in London.
- Benefits: Competitive salary, flexible working options, and opportunities for growth.
- Other info: Dynamic team environment with a focus on innovation and improvement.
- Why this job: Be the vital link between support and engineering, making a real difference.
- Qualifications: Experience in SaaS, cloud tech, and strong customer service skills.
The predicted salary is between 50000 - 70000 £ per year.
EY in London seeks a Global Saa S Support Specialist to ensure smooth assistance to our Saa S clients across lifecycle.
You will troubleshoot advanced issues, engage with Tier-2 staff, and act as bridge between support and engineering.
You’ll collaborate with Product, Content and Tech teams, document solutions, manage incidents, and help improve processes.
The role requires strong technical and customer empathy, with experience in Saa S, cloud tech, and ITIL-like practices.
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Senior Global SaaS Support Specialist — Drive Uptime employer: EY
EY is an exceptional employer that fosters a collaborative and innovative work culture in Manchester, where you can thrive as an Industry Strategy & Growth Lead. With comprehensive benefits including medical coverage and flexible vacation policies, alongside a strong commitment to professional development, EY empowers its employees to grow and excel in their careers while making a meaningful impact in the consumer and health sectors.
