Senior Consultant - Managed Learning Services (MLS) - Financial Services, People Consulting

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Overview

We are proud to partner with the world’s leading financial services organisations, harnessing the power of their people and enabling them to perform at their best. Transforming the world of work, together we are revolutionising employee experiences, innovatively building capability and learning solutions, redesigning organisations, evolving cultures and driving behavioural change. EY People Consulting (Learning) helps clients in the world’s largest Banking, Wealth and Asset Management and Insurance firms. We create impactful learning and advise our clients on their learning strategy, skills gaps, learning pathways and learning functions. With reskilling and learning a key component of transformations, we deliver end-to-end solutions to revolutionise the learner experience, increase the success of transformations and sustain behavioural change. Our Managed Learning Services capability delivers end-to-end solutions to meet a wide range of client learning requirements.

Responsibilities

• Contribute to workstreams across a diverse range of complex engagements in the financial services sector.
• Proactively manage stakeholder relationships and build trusted relationships with clients.
• Identify new opportunities, contribute to the preparation of proposals and wider business development activities.
• Contribute to the operational aspects and risk management of client engagements.
• Contribute to delivery of wider strategic goals across the People Consulting team and participate in initiatives that support the growth of the firm as a whole.
• Support the development of Managed Learning Services operations including front, middle and back-office functions.
• Contribute to impactful service solutions for clients, including scalable operations support for projects ranging from leadership programmes through to multi-year managed learning services.
• Contribute to business development and client pursuit efforts by supporting the preparation of proposals, innovative solutions and the delivery of presentations to potential clients.
• Contribute to growing the learning offerings and actively driving the ongoing development of the practice, contributing to or assuming operational responsibility for a range of assignments.
• Drive innovation to ensure provision of market leading, relevant and highly targeted solutions and content-rich thought leadership to clients.

Skills and attributes for success

• Authenticity and strong personal impact, able to influence and persuade stakeholders to gain support for changes and key decisions.
• A passion for learning and improving the Working World.
• An entrepreneurial, innovative and can-do approach.
• A growth mindset and a desire to challenge established practices.
• Leading workstreams, facilitating and working collaboratively with team members, and empowering teams to maximise performance.
• Resilience and ability to work under pressure to deliver pragmatic solutions.
• Confidence and ability to recognise and manage potential challenges during client assignments.
• Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical and sustainable solutions.
• Ability to scope a project or solution and provide costings and communication to clients for proposals and projects.

Qualifications

To qualify for this role, you must have:

• Previous experience working in a learning operations or learning administration role.
• An understanding and knowledge of managed learning services including the different components and operational needs of each.
• Core consulting skills including strong project management, written and verbal communication skills, and experience of producing robust analysis, reports, papers and presentations.
• Experience working with varied stakeholders including internal teams, external learning vendors and/or client teams to deliver impactful and high-quality outputs.

Ideally, you’ll also have

• Experience in developing learning solutions, including analysis, design, content development, and train the trainer, to ensure measurable outcomes within large, complex organisations.
• Experience of working across financial services: banking, insurance, and wealth and asset management or passion and knowledge of the sector.
• Relevant degree-level education and/or professional qualifications.

Further Information About EY

EY is a leading provider of business advice and services to clients in the financial services industry, delivering real, sustainable change. We offer a competitive remuneration package with a comprehensive Total Rewards programme, flexible working options, and a commitment to inclusion and career development.

Location and employment details

London, England, United Kingdom Job type: Full-time Seniority level: Mid-Senior level Industries: Professional Services