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For Companies At a Glance
- Tasks: Provide on-site IT support for software and hardware issues, ensuring top-notch customer service.
- Company: Global leader in technology services based in Manchester.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Join a vibrant team and make a real difference in tech support.
- Qualifications: Experience with Windows, Microsoft 365, and a proactive attitude towards problem-solving.
- Other info: Exciting role with potential for career advancement in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
A global powerhouse in technology services in Manchester is seeking a 2nd Line IT support specialist to join their On-site Technology Support team. The role involves resolving incidents related to software and hardware, maintaining excellent customer service, and documenting actions in ServiceNow.
Candidates should possess extensive experience with Windows and Microsoft 365, as well as a proactive approach to technology support. Join us to make a significant impact while working in a dynamic environment.
On-site IT Support Specialist — End-User Tech & VIP Help in Manchester employer: EY
Contact Detail:
EY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site IT Support Specialist — End-User Tech & VIP Help in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at tech meetups. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Show off your skills in action! If you get the chance, demonstrate your troubleshooting prowess during interviews. Bring up specific examples of how you've resolved issues with Windows or Microsoft 365.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common IT support scenarios and how you'd handle them. We want to see your proactive approach in action, so think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace On-site IT Support Specialist — End-User Tech & VIP Help in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your tech support expertise!
Show Off Your Customer Service Skills: Since this role involves maintaining excellent customer service, include examples of how you've gone above and beyond for users in the past. We love seeing candidates who can connect with people!
Be Proactive in Your Cover Letter: In your cover letter, demonstrate your proactive approach to technology support. Share a story where you took the initiative to solve a problem before it escalated. We appreciate forward-thinkers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at EY
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Microsoft 365. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your technical expertise and problem-solving skills.
✨Customer Service is Key
Since the role involves maintaining excellent customer service, think of examples where you've gone above and beyond for a user. Prepare to share these stories during the interview to demonstrate your proactive approach and commitment to user satisfaction.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow, great! If not, take some time to learn the basics. Being able to discuss how you would document actions and manage incidents in this platform will impress your interviewers and show you're ready to hit the ground running.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with questions about the team dynamics, the types of incidents you'll be handling, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
