Technical Manager - ServiceNow in London

The opportunity

We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and differences. You’ll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients’ digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. It’s an energising role, in which you’ll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It will allow you to have the flexibility to configure and lead on projects, giving you the ability to ensure you are up to date on ServiceNow. As you do, we’ll support you in developing your ServiceNow, consultancy, analytical skills – along with relationships that help shape your career.

Your key responsibilities

• Work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform AI, Agents, CMDB / CSDM, IT, HR, Moveworks, CRM, Risk and Security or other capabilities through the ServiceNow platform.
• Play a key role in helping clients achieve business results through the application of technical solutions.
• Deliver quality, insightful solutions and balance priorities.
• Lead a range of projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform.
• Facilitate workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes.
• Develop and contribute technically and functionally to solutions and sales.
• Lead and support the development team within our customers to allow them to reach potential and ensure they deliver outstanding outcomes and quality experiences.
• Set up and lead ways of working to ensure the execution of the development is delivered in a fun, inclusive, positive, and energetic way.
• Provide and set the assurance standards throughout the development lifecycle.
• Meet and manage deadlines individually, as part of and / or as the leader of a team.
• Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders.
• Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams.
• Coach and develop others, acting as a positive role model for our people and clients.

Skills and Attributes for Success

• An open, inclusive growth mindset with a passion for collaboration.
• A good communicator with the confidence to engage at different levels.
• As a leader you’ll be able to build great relationships and create impact with first and last impressions.
• You’ll understand there are always ‘naysayers’ and be resilient in the face of challenges – collaborating, seeking support, persuading, and influencing, as well as taking on board genuine concerns.
• Self-starting, able to work independently and as part of a team.
• Able to adapt and vary approaches, to suit client requirements and cultural considerations.
• Our clients are UK and Globally based, so you’ll need to be flexible to travel as and when the work requires.

To qualify for the role, you must have

• Previous technical and architectural experience of ServiceNow.
• ServiceNow CMDB / CSDM knowledge.
• A proven track record of implementing ServiceNow, delivering to deadline and milestones.
• ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules.
• Demonstrable evidence of delivering real and sustainable ServiceNow solutions.
• Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding.

Ideally, you’ll also have

• Relevant professional experience, including for example previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes.
• Experience of Financial Services across Banking, Insurance or Wealth Asset Management.
• Experience with broader ServiceNow solutions and / or other SaaS / PaaS tools.

What we look for

We’re interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.