At a Glance
- Tasks: Lead innovative ServiceNow projects and transform outdated systems for global clients.
- Company: Join EY, a diverse powerhouse shaping the future of technology.
- Benefits: Competitive salary, flexible vacation, hybrid work model, and comprehensive benefits.
- Other info: Opportunity for travel and dynamic career growth in a collaborative team.
- Why this job: Make a real impact in tech while developing your skills in a supportive environment.
- Qualifications: Bachelor's degree and 4-6 years of IT experience, preferably with ServiceNow.
The predicted salary is between 70000 - 90000 £ per year.
- Location
- Anywhere in Country
- Overview
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
In the digital economy, it takes more than good ideas and strong leadership to thrive.
As a Service Now Consulting Manager you’ll play a leading role in upgrading outdated processes, systems, and information for prestigious businesses worldwide.
Key Responsibilities
- Lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management.
- Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure.
Travel may be required as needed by external clients.
- Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
- Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
- Provide direction and feedback to team members, ensuring successful task completion.
- Architecture & Design
- Lead the end‑to‑end technical design of Service Now disputes solutions.
• Define technical architectures covering
- Case and workflow design
- Integration and data flows
- Security and access controls
- Ensure solutions align with Service Now best practices and platform capabilities.
- Own solution‑level architectural decisions and trade‑offs.
- Address complex and ambiguous technical challenges within the Service Now ecosystem.
• Act as escalation point for difficult technical issues, including
- Performance issues
- Integration failures
- Architectural constraints
- Evaluate alternative designs and recommend optimal solutions based on technical feasibility and delivery impact.
- Continuously refine architectures based on lessons learned and evolving requirements.
- Implementation Leadership & Delivery
- Guide and oversee technical implementation activities across delivery teams.
- Provide hands‑on leadership during critical design and build phases.
- Ensure architecture is translated accurately into configuration and code.
- Support teams in resolving complex build and deployment challenges.
- Partner with project leadership to ensure successful delivery outcomes.
- Identify and mitigate technical risks early in the delivery lifecycle.
- Drive resolution of complex technical issues that threaten timelines or quality.
- Balance speed of delivery with architectural integrity.
• Serve as a technical advisor during
- Solution design workshops
- Customer technical discussions
- Architecture and design reviews
- Communicate technical concepts clearly to both technical and non‑technical audiences.
- Collaborate closely with CMAs, solution architects from other workstreams, developers, and quality testers.
- Platform & Workflow Architecture
- Architect advanced Service Now workflows using case management, state‑driven designs, event‑based and rules‑driven orchestration, and long‑running and high‑volume transaction support.
- Optimize performance, scalability, and resilience for enterprise workloads.
- Design reusable technical patterns and implementation assets.
- Integration & Security Architecture
- Lead technical architecture for integrations with card networks, external processors, core banking, fraud, document systems, and third‑party platforms and APIs.
- Define and implement secure integration patterns, including synchronous and asynchronous flows, data protection, and tokenization strategies.
- Ensure technical designs meet security, privacy, and compliance requirements.
Qualifications
- Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline.
- Typically, 4–6 years of relevant experience in IT or cybersecurity, including extensive hands‑on Service Now development or architectural capacities.
- Service Now Certified Technical Architect (CTA).
- Certified Implementation Specialist – CSM.
- Suite Certification – FSO Insurance Professional.
- Suite Certification – FSO Banking and Wealth Management Professional.
- Extensive hands‑on experience architecting and delivering Service Now solutions.
- Proven success leading technically complex implementations.
- Experience with Financial Services workflows, disputes, or compliance‑driven processes preferred.
- Ability to lead technical discussions confidently with customers and stakeholders.
- Prior consulting experience.
- Excellent soft skills—executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
- Experience leading teams and supervising others.
- Valid U. S. driver’s license.
- Ability to travel 40–60% to meet client needs.
- What We Look For
We seek individuals who are not only technically proficient but also possess emotional agility, digital fluency, and commercial acumen.
Top performers build trust and value with clients while leading teams through change and innovation.
Benefits
- Comprehensive compensation and benefits package with base salary ranging from $142,600 to $261,500 across U.
S. locations.
Adjustments for specific markets such as New York City, Washington State, and California are provided.
- Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Hybrid work model: for most clients, a combination of in‑person and remote work, 40–60% of the time.
- Flexible vacation policy allowing employees to determine vacation time based on personal circumstances, with additional leave for holidays, winter/summer breaks, personal/family care, and other needs.
- Equal Employment Opportunity
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
Accessibility Support
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.
If you have a disability and need assistance applying online or require accommodation during the application process, please contact 1-800-EY-HELP3 and select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry.
- You can also email
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow - ServiceNow FSO Architect (CTA) - Manager - Tech Cons - Open Location in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what EY values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges EY might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at EY!
✨Direct Apply to EY
Let's not forget to apply directly through the EY website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow - ServiceNow FSO Architect (CTA) - Manager - Tech Cons - Open Location in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at EY.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at EY. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at EY
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
