Senior Manager, Service Design, UKI Studio+ in London

Location: London

Date: 13 Oct 2026

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

About EY Studio+ UK

Growth comes from solving problems that matter for people, customers, patients, employees, and society at large. At EY Studio+ UK, we are building a better working world by putting the human first. Our work is rooted in the way people make decisions; it helps us to help businesses make better choices and solve the most pressing problems. We work with organisations to create the platforms, products and services for tomorrow; making the world an easier, more enjoyable and sustainable place to live and work.

The opportunity

We’re one of the biggest and most mature Service Design functions in the world. We’ve been around for 17 years and been part of EY for the last five. The work we do is big in scale, ambition, and impact – and big projects get taken seriously. We don’t create outputs for the sake of it. We create work that is driven to implementation. The work we do is varied across sectors (from government, healthcare, financial services and fast moving consumer goods) to tackle a huge variety of problems in many ways.

The role

We are looking for a Service Design Senior Manager to join the Service Design Practice at EY Studio+ UK. This role is open to those with demonstrable experience of working as a Service Design Senior Manager within industry. You will have a portfolio of projects that you can talk through and demonstrate how you have applied service design to business or organisational challenges either in-house or within a consulting role.

Your key responsibilities:

• You will analyse trends/long-term plans and identify the financial implications of various business strategies.
• You will demonstrate passion in promoting EY strategy, services and values.
• You will develop a wide and deep network across client organisations and professional bodies, developing lasting, mutually beneficial relationships with key stakeholders.
• You will build and maintain appropriate relationships at client; leverage relationships to effectively execute work.
• You will maintain open and proactive communication.
• You will build credibility by knowing what’s happening in clients’ businesses and with their competitors.
• You will bring diverse and thought-provoking perspectives and EY points of view to explore solutions with clients.
• You will manage multiple viewpoints and ways to express them so that the organisation benefits from different insights and ideas.
• You will support approaches when challenged and influence senior client team members by establishing credibility related to specialised matters and technical judgment on work-in-progress.

Skills and attributes:

• You will build a team spirit that encourages collaboration and achievement of immediate and long-term goals.
• You will communicate complex messages and implement difficult decisions while building and maintaining strong relationships based on trust.
• You will leverage influencing skills that address the varied interests and individual style of others.
• You will adapt to varied cultural and personal styles to work effectively with others’ differences, concerns and motivations.
• You will create teams that reflect diverse skills and strengths from across the organisation.
• You will engage team members through open communication and recognition of achievements.
• You will bring together the right mix of diverse talent and work across boundaries to foster agile cross-service line/functional group teaming.
• You will develop an inclusive culture in which timely, authentic feedback and coaching are provided to all colleagues and team members.
• You will help team members select appropriate learning and experiences, supporting access to these opportunities.

To qualify for the role you must:

• Be able to describe EY Studio+ UK capabilities and commitments accurately when discussing possible business opportunities with external contacts.
• Show that you have consistently produced service design work of high quality that is accurate, complete and compelling.
• Demonstrate ability to lead a large (>3 designers) team and/or manage budgets (>£100k) effectively with some oversight.
• Be able to create presentations that are clear and impactful, translating EY Studio+ UK’s services into meaningful value propositions for clients.
• Show how you have contributed to a positive design team environment.

What working at EY offers:

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.