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- Tasks: Lead innovative projects that solve real-world problems for clients across various sectors.
- Company: Join EY Studio+, a global leader in building a better working world.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for career growth.
- Why this job: Make a meaningful impact while collaborating with top minds in the industry.
- Qualifications: Experience in client-facing roles and strong problem-solving skills required.
- Other info: Dynamic environment with a focus on creativity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About EY Studio+ Growth comes from solving problems that matter for people, customers, patients, employees, and society at large. At EY Studio+ UK, we are building a better working world, by putting the human first. Our work is rooted in the way people make decisions; it helps us to help businesses make better choices and solve the most pressing problems. We work with organisations to create the platforms, products and services for tomorrow; making the world an easier, more enjoyable and sustainable place to live and work.
The opportunity The work we do is big. Big in scale, big in ambition, big in impact - and big projects get taken seriously. We don’t create outputs for the sake of it. We create work that is driven to implementation. The work we do is varied. We work across sectors (from government, healthcare, financial services and fast moving consumer goods) to tackle a huge variety of problems in a huge variety of ways.
Your key responsibilities:
- Develop and manage plans for project teams, update stakeholders, and apply an understanding of client needs to identify critical outcomes, barriers to success and changes in expectations or scope.
- Manage project teams and their delivery in line with stakeholder expectations and agreed deliverables.
- Develop relationships that can benefit our firm and our clients.
- Identify and share trends, topics and resources that will increase the relevance and value of our service delivery.
- Take a systematic approach to making decisions, considering all relevant data.
- Maintain open and proactive communication and build credibility based on understanding client issues and offering innovative solutions.
- Create and deliver presentations that engage a range of audiences and respond to their questions and concerns.
- Integrate data and apply judgment in forming practical insights and addressing potential issues.
Skills and attributes:
- Confidently and authentically present complex messages skilfully, using a variety of media and methods.
- Demonstrate influencing skills that address the varied interests and individual style of others.
- Create a positive team environment, balancing individual initiative with team collaboration.
- Improve commitment and engagement of team members, while focusing on the achievement of their goals.
To qualify for the role you should:
- Be able to describe EY Studio+ UK capabilities and commitments accurately.
- Show that you have consistently produced customer-specific work including customer journey mapping, market research, customer segmentation and customer strategy.
- Demonstrate ability to lead a team and create presentations that are clear and impactful.
- Have customer contact centre experience (ideal but not essential).
What working at EY offers: We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development.
Manager, Service & Operations, UKI Studio+ in London employer: EY
Contact Detail:
EY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Service & Operations, UKI Studio+ in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. Think of examples from your past experiences that showcase your problem-solving abilities and how you’ve tackled challenges. Remember, it’s all about showing how you can add value to EY Studio+.
✨Tip Number 3
Research is key! Dive deep into EY Studio+’s projects and values. Understand their approach to service and operations, and be ready to discuss how your skills align with their mission. This will show you’re genuinely interested and invested in the role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Manager, Service & Operations, UKI Studio+ in London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives that make you a great fit for the role.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight how your background aligns with our mission at EY Studio+ to solve meaningful problems.
Showcase Your Problem-Solving Skills: We love a good story! Use your application to demonstrate how you've tackled challenges in the past. Share examples of how you've used your analytical skills to create impactful solutions for clients.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at EY
✨Know Your Stuff
Before the interview, dive deep into EY Studio+ and understand their mission of putting humans first. Familiarise yourself with their projects across various sectors and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past work where you tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to clearly articulate how you approached challenges and what impact your solutions had.
✨Be a Team Player
EY Studio+ values collaboration, so be prepared to discuss how you've worked in multidisciplinary teams. Share instances where you contributed to a positive team environment and how you encouraged others to share their ideas.
✨Visual Communication is Key
Since the role involves presenting complex information, practice how to convey your ideas visually. Bring along any relevant visuals or presentations that demonstrate your ability to communicate effectively and engage your audience.
