IT Technician, Tax Application Management, Newcastle

Join EY and help to build a better working world. The opportunity EY Tax is a market leader, renowned for delivering sustainable growth and empowering our people to shape their own careers. Our diverse, collaborative team advises on high‑profile transactions, combining technical expertise, innovation and a genuine focus on continuous development. Join us to work on challenging, multi‑country projects in a supportive, dynamic environment where your impact truly matters.

Are you an early career IT professional or recent graduate seeking a hands‑on role beyond traditional IT support? You will be involved in the full lifecycle of IT projects from understanding business requirements and pain points to collaborating with internal and external stakeholders to develop and enhance systems that improve operational efficiency and reduce manual effort whilst also maintaining comprehensive documentation. Additionally, you will provide essential support to internal business stakeholders, assist with the implementation of new or upgraded software, and support end users with their day‑to‑day IT and training needs.

Your key responsibilities:

• Supporting end users, systems and applications, including troubleshooting, assisting with major incident management effort and general IT service query handling.
• Collaborating with team members, internal stakeholders and external vendors to understand business requirements.
• Assisting with analysing issues, including mapping existing and future processes, gathering requirements from business teams and preparing comprehensive supporting documentation.
• Supporting development activities, system changes and release management.
• Working with our team or vendor software providers when software is being upgraded or when new software or new reports are being made available.
• Developing, maintaining and improving systems.
• Using data analysis and reporting tools to generate reports and derive insights.
• Testing, refining and enhancing new solutions after release, including post‑release deployment reviews for optimal performance and stakeholder satisfaction.
• Developing and maintaining clear documentation to ensure compliance with governance standards.

Skills and attributes for success:

• Confident, proactive and able to work independently—initial orientation and support will be provided.
• Strong organisational and time‑management skills, capable of prioritising and completing tasks responsibly.
• Analytical and solution‑focused, with a strong interest in IT and Mathematics, needed to validate data accuracy and verify calculations in new reports.
• Excellent communication skills, both written and verbal, with the ability to engage effectively with internal customers and external vendors.
• Adaptable to changing technologies and processes, with a willingness to learn and develop professionally.
• Able to maintain composure and deliver quality work under pressure or in time‑sensitive situations.
• Knowledge of standard software applications, a broad understanding of the IT project lifecycle and appreciation of IT general support practices.
• Ideally, you’ll also have education to A Level or degree standard, preferably in a relevant discipline or with relevant work experience.
• Familiarity with, or willingness to learn, common low‑code and automation platforms and tools.
• Knowledge of database query languages would also be beneficial.

What we offer you:

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment and fuel your extraordinary talents in a diverse and inclusive culture of globally connected teams.