EY is seeking a Customer Contact Experience (CCX) Product Manager to own end-to-end accountability for EY’s global cloud contact center service. You will develop the product vision and translate business priorities into the technical roadmap, ensuring the service remains desirable, viable, secure and cost-effective.
You will lead collaboration across business stakeholders, engineering, operations, architecture, security and external suppliers, managing the full product lifecycle from
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Product Director, Cloud Contact Center (Global) in Glasgow employer: EY
EY is an exceptional employer that fosters a collaborative and innovative work culture in Birmingham, providing employees with the opportunity to lead complex tax engagements for prestigious multinational clients. With a strong emphasis on professional development, EY offers extensive training and growth opportunities, ensuring that you can advance your career while making a meaningful impact in the dynamic field of corporate tax.
