EY Studio+ UK is seeking a Director of Service & Operations to lead customer service transformation at scale, bridging S&O and Customer Service Design. You will bring deep experience in contact centre technologies and AI, and you will shape programmes that deliver measurable outcomes for major clients.
You’ll own engagements, manage multi-disciplinary teams, and build senior client relationships while shaping value propositions and driving revenue growth.
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Director of AI-Driven Customer Service Transformation employer: EY
EY is an exceptional employer that fosters a collaborative and innovative work culture in Birmingham, providing employees with the opportunity to lead complex tax engagements for prestigious multinational clients. With a strong emphasis on professional development, EY offers extensive training and growth opportunities, ensuring that you can advance your career while making a meaningful impact in the dynamic field of corporate tax.
