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- Tasks: Lead the Desktop Solutions team to enhance user experience across various platforms.
- Company: Join EY, a global leader in professional services with a commitment to integrity and innovation.
- Benefits: Enjoy flexible vacation policies, comprehensive health coverage, and continuous learning opportunities.
- Why this job: Be part of a diverse culture that values your unique voice and perspective.
- Qualifications: 10 years of product management experience in technology and strong leadership skills required.
- Other info: Opportunity to work with cutting-edge technology and drive impactful change.
The predicted salary is between 48000 - 84000 £ per year.
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EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 430,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
Your role as a Senior Product Manager – Desktop Solutions leader will support the Desktop Experience and Platforms team’s objective to deliver best-in-class user experience on all PC, Mac, Virtual desktop and mobile platforms across EY while driving continuous operational excellence across our portfolio of products and services.
Your Key Responsibilities
- Driving successful outcomes against Infrastructure and Operations goals such as:
- Guarantee production stability through the establishment of the right metrics for our products and services and adjusting / adding / removing as needed. Maintain a consistent rhythm of the business by understanding business objectives, ongoing focus on our customer, and driving incident reduction. Continuous review of our vendors to ensure we are getting the best out of our business partners
- Create a culture of continual service improvement by reducing operational costs, improving processes, maintaining production stability and listening to the voice of the customer.
- Improve DR and resilience by ensuring that we have a robust DR strategy and tested plans in place. In parallel, identifying area for improvement such as M365 will help us strengthen our overall resilience.
- Leverage AI and automation and prioritize activities where these technologies can drive efficiencies and cost savings. Push our vendors to offer advanced solutions in this space, such as predictive analytics
- Additionally you will
- Be the point of contact and accountable for the quality and delivery of technology offering in the Desktop Experience product catalogue to global key stakeholders
- Manage all financial aspects of the product portfolio including annual budgeting, invoice checking and signoff, analyse the financial impact of service and support model changes, manage risks and opportunities. This includes monthly financial review of centrally managed P&L and advising and consulting local business contacts on service cost and investments.
- Lead a team of skilled product managers, technical leads and, through our managed contract, engineers and operational technicians.
- Direct the metrics on the total cost of ownership (TCO) for the product to show business value.
- Partner with other Product Managers and Enterprise architects within EY Technology to align product roadmaps and service and optimize overall user experience.
- Ensure creation and maintenance of support documentation.
- Lead support and troubleshooting of issues and problems to successful resolution
- Reporting & monitoring performance, asset & licence management where applicable
Skills And Attributes For Success
To qualify for the role you must show approximately 10 years of experience in a comparable product manager role in Technology and leadership experience as well as:
- Have a history of working credibly with senior stakeholders
- Have experience leading, motivating and growing technology teams and suppliers
- Adapt personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
- Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
- Empathic listener and persuasive speaker
- Excellent presentation and negotiation skills
- Strong team player and independent self-motivated
Ideally, you’ll also have experience in Mobile and Desktop technologies (Intune, SCCM, Windows Update for Business, Windows Hello for business, Windows client, Azure Virtual Desktop, Windows 365, IOS & Android operating systems and controls, desktop packaging technologies, Microsoft AppProxy, ServiceNow service management solution, Hardware Asset Management (HAM), Windows Autopilot, Intel/AMD/Qualcomm offerings with large OEMs, Nexthink Digital Experience and Mac OS management.
What we look for: A highly self-motivated experienced leader and Product Manager who has a strong desire to build out and mature existing and new products as part of the Desktop Experience team. Someone who enjoys the challenges of working with the business and technology teams to align on strategy and deliver and maintain products that consistently exceed customer and technology team expectation.
What We Offer
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $138,200 to $266,000. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $165,800 to $302,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The Exceptional EY Experience. It’s Yours To Build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com
Seniority level
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Seniority level
Director
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Full-time
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Information Technology
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Desktop Solutions Leader employer: EY
Contact Detail:
EY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Solutions Leader
✨Tip Number 1
Familiarise yourself with the latest trends in desktop and mobile technologies, especially those mentioned in the job description like Intune, SCCM, and Azure Virtual Desktop. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced tech environment.
✨Tip Number 2
Network with current or former employees at EY, particularly those in technology roles. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. EY values strong leadership, so be ready to share specific examples of how you've motivated and grown technology teams, as well as how you've handled challenges.
✨Tip Number 4
Showcase your ability to drive continuous improvement by preparing examples of how you've implemented changes that led to operational efficiencies or cost savings in previous roles. This aligns perfectly with the responsibilities outlined in the job description and will set you apart from other candidates.
We think you need these skills to ace Desktop Solutions Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management and technology. Focus on your leadership skills and any specific technologies mentioned in the job description, such as M365 or Azure Virtual Desktop.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how your unique voice can contribute to EY's mission. Mention specific examples of how you've driven successful outcomes in previous roles.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure that your application is free from errors and clearly articulates your thoughts. Use professional language while also reflecting your personality.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you implemented continuous improvement strategies. This could include reducing operational costs or enhancing user experience, which aligns with EY's focus on operational excellence.
How to prepare for a job interview at EY
✨Showcase Your Leadership Skills
As a Desktop Solutions Leader, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully managed technology teams in the past, focusing on your leadership style and the outcomes achieved.
✨Understand the Technology Landscape
Familiarise yourself with the specific technologies mentioned in the job description, such as Intune, SCCM, and Azure Virtual Desktop. Be ready to discuss how these technologies can enhance user experience and operational efficiency.
✨Emphasise Communication Skills
Given the importance of cross-cultural communication in this role, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've adapted your communication style to different stakeholders in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to drive continuous improvement or manage vendor relationships, and be ready to explain your approach and the results.