Consultant, Product Design in London

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Consultant, Service Design

Are you ready to create impactful work on major projects for leading clients? We\'re expanding our Product & Experience Design practice and seeking exceptional talent: inspired, experienced, curious, and hands-on professionals to support our clients and lead our diverse London team and global network. Is that you?

At EY Seren, we engage with every sector, enhancing daily interactions and experiences. Our mission is to empower people to make better choices and address pressing challenges. We collaborate with organizations to develop transformative platforms, products, and services that foster a more meaningful and sustainable world.

As of June 2025, EY Seren has partnered with EY Studio+, a global network of designers and technologists across 50 countries. Together, we adopt a human-centered approach to tackle real-world challenges, leveraging the expertise of 400,000 EY professionals to turn ideas into impactful experiences.

Our work is diverse, focusing on clients in regulated sectors like Government, Healthcare, Financial Services, and Energy. One week, you might interview customers about their financial decisions; the next, lead a workshop on embedding innovation in a government department.

We value our practitioners and provide the freedom and support to develop your skills, thinking, and career in a way that benefits both you and our clients.

The role

We are looking for a Junior Product Designer to join the Product & Experience Design Practice at EY Studio+ starting September 2025.

We are looking for passionate and imaginative individuals from varying backgrounds, interests and experiences who are eager to build a career in designing better customer experiences for regulated sectors.

There are a couple of things that we ask of everybody:

You’ll be fascinated by product in all its forms with a desire to deliver great solutions in the teams we put together for clients, to help them improve existing products and services, invent new ones, and ultimately grow businesses.

You will be inquisitive and user focused and able to use a combination of logic, empathy, rigour and storytelling to articulate a customer or business problem before working creatively and technically to articulate a product or service solution.

You will be a natural collaborator . Ideas breed ideas, and so we work multi-disciplinary teams and embed clients in our process. We work in the open, we share our thinking early and we build on each other’s contribution.

You will be visual. We work generatively. We create things to clarify thinking, align understanding and move towards a solution that works.

You will be iterative. No-one gets it right first time. We don’t expect to.

You will be ambitious yet realistic in your solutions. Our work sits in the sweet spot between desirable, viable, feasible and allowable. Getting it there is a big part of what we do.

You will be a doer AND a thinker and know when to switch from one to the other and how to create time and space for both.

You will navigate complexity. People, organisations, technology, policies, regulations. Designing products and services puts you at the centre of complexity. We need to make sense of it all quickly, and flex and adapt to move through it effectively.

You will be competent in product design and agile delivery methods and know how to shepherd clients through a design process, creating good work and advocates for EY Studio+ as you go.

You will be a self-starter and have an explorative mindset, creating new perspectives and identifying the spaces you can be impactful for both EY Studio+ and its clients.

Your key responsibilities

• Design digital products and services, from concept development to wireframes, UI designs, and prototypes.
• Deliver high-quality design assets that reflect customer insights and experiences.
• Collaborate with cross-functional teams to support project delivery and guide solutions.
• Present ideas and facilitate discussions with colleagues and clients.
• Support research and usability testing to gather feedback on designs.
• Assist senior team members in shaping project proposals and identifying business opportunities.
• Develop integrated solutions in Product & Experience Design, Service Design, Research, and Strategy.
• Undertake project work as directed by senior consultants and practice directors.
• Monitor project delivery, prioritize tasks, and meet deadlines.
• Contribute to the Product & Experience Design Practice through team meetings and events.
• Share learnings with the team and company through EY Studio+ events.
• Articulate the EY Studio+ story, including methodologies, mission, case studies, and joint offerings.

Skills and Attributes for Success:

• Problem Solver: Passionate about tackling challenges and finding innovative solutions.
• Emerging Design Practitioner: Familiar with the digital design lifecycle, including UX/UI fundamentals and research methodologies.
• Client Empathy: Understand client challenges and industry trends.
• Adaptable and Energetic: Comfortable in fast-paced environments and able to adjust communication styles.
• Resilient and Resourceful: Advocate for creative solutions and navigate organizational challenges.
• Team Player: Collaborative spirit that encourages team growth and success.

Qualifications:

• Educational Background: A Bachelor’s and/or Master’s degree in design or a related field, or equivalent experience.
• Team and Project Experience: Some experience working with design, product, and development teams.
• Product Delivery Exposure: Contributed to data-driven products from concept to delivery.
• Relationship Building: Ability to foster positive client relationships.
• Software Proficiency: Familiarity with design tools like Adobe Creative Suite and Figma.
• Portfolio Evidence: A portfolio showcasing your design thinking and problem-solving abilities.
• Communication Skills: Strong verbal and written communication skills in English.
• Willingness to Travel: Openness to travel for client engagements as needed.
• Industry Insight: Developing perspective on the future of design and technology.
• Research Enthusiasm: Strong interest in understanding human behavior and user needs.

Ideally, You’ll Also Have:

• Agile Experience: Some experience in agile software delivery environments.
• Regulatory Awareness: Understanding of designing personalized experiences within regulatory constraints.
• Consultative Experience: Experience in design agencies, consulting firms, or large in-house design teams.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction, and advisory services, we’re using the finance products, expertise, and systems we’ve developed to build a better working world. Central to this is our commitment to , which focuses on fostering an inclusive environment where everyone feels they belong and can contribute to their full potential. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.