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- Tasks: Lead a team to provide top-notch technical support and ensure customer success.
- Company: Global professional services firm with a focus on innovation and excellence.
- Benefits: Career development opportunities in a diverse and dynamic environment.
- Why this job: Make a real difference by driving tech solutions and enhancing customer satisfaction.
- Qualifications: 4+ years in technical support and strong communication skills.
- Other info: Join a collaborative team and grow your career in the SaaS industry.
The predicted salary is between 36000 - 60000 £ per year.
A global professional services firm is seeking a Technical Support Engineer to join its SaaS Centre of Excellence in Birmingham. The role involves providing advanced troubleshooting, maintaining high customer satisfaction, and collaborating with diverse teams to ensure smooth operations of SaaS solutions.
The ideal candidate has over 4 years of experience in technical support and exceptional communication skills. This position offers opportunities for career development in a diverse environment.
SaaS Support Team Lead: Drive Tech Solutions & Customer Success in Birmingham employer: EY
Contact Detail:
EY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Support Team Lead: Drive Tech Solutions & Customer Success in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. We should be ready to showcase our troubleshooting skills and how we handle customer satisfaction. Role-playing with a friend can help us nail it!
✨Tip Number 3
Show off our communication skills! During interviews, we need to explain complex tech concepts in simple terms. This will demonstrate our ability to connect with customers and team members alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on new openings that match our skills and interests.
We think you need these skills to ace SaaS Support Team Lead: Drive Tech Solutions & Customer Success in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially if you've got over 4 years under your belt. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the SaaS Support Team Lead role. Share specific examples of how you've maintained high customer satisfaction and collaborated with teams in the past.
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at EY
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specific SaaS solutions the company offers. Brush up on their features, benefits, and common troubleshooting issues. This will not only show your technical knowledge but also your genuine interest in the role.
✨Showcase Your Communication Skills
As a Technical Support Engineer, communication is key. Prepare examples of how you've effectively communicated complex technical issues to non-technical customers. Practising clear and concise explanations can really set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support scenarios. Think about past experiences where you resolved customer issues or collaborated with teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Your Team Collaboration Experience
Since the role involves working with diverse teams, be ready to discuss your experience in collaborative environments. Share specific instances where teamwork led to successful outcomes, showcasing your ability to work well with others.
