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For Companies At a Glance
- Tasks: Transform customer experiences through digital innovation and agile project delivery.
- Company: Join EY, a global leader in diverse teams and innovative solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion while shaping the future of business.
- Why this job: Make a real impact on customer transformation and drive sustainable growth.
- Qualifications: Analytical mindset, CRM experience, and strong communication skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The opportunity
This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user‑centric design, and agile delivery. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.
Your key responsibilities
- You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation.
- You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross‑functional teams to deliver customer‑centred solutions.
- You’ll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences.
Skills and attributes for success
- You’re analytical, detail‑oriented, and a strong communicator.
- You’re comfortable working with CRM platforms like Salesforce or Microsoft Dynamics and tools like Microsoft Visio or Azure.
- You thrive in agile environments and enjoy collaborating with diverse teams.
- Your focus is always on delivering value and enhancing customer experience.
Ideally, you’ll also have
- Experience with Lean, Six Sigma, and agile methodologies.
- Familiarity with Martech, CPQ, and emerging technologies.
- Experience as a Product Owner or Scrum Master is a plus.
What we look for
We’re looking for someone who’s curious, adaptable, and purpose‑driven. You bring a collaborative mindset and a passion for innovation. You’re ready to make an impact and help shape the future of customer transformation.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
Are you ready to shape your future with confidence? Apply today.
Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry employer: EY
Contact Detail:
EY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EY on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Customer Transformation team.
✨Tip Number 2
Prepare for those interviews by practising common questions related to digital transformation and customer experience. We recommend using the STAR method to structure your answers—it's a game changer!
✨Tip Number 3
Show off your skills! If you’ve worked with CRM platforms or have experience in agile methodologies, be ready to discuss specific projects where you made an impact. Real examples can set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the EY team.
We think you need these skills to ace Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your analytical skills, experience with CRM platforms, and any relevant methodologies like Lean or Six Sigma.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer transformation and how your background makes you a great fit for the role. Be sure to mention specific projects or experiences that showcase your collaborative mindset.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use bullet points for easy reading and ensure there are no typos or grammatical errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at EY
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the role. Brush up on CRM platforms like Salesforce or Microsoft Dynamics, and be ready to discuss how you've used these tools in past projects. This shows you’re not just a fit for the role but also genuinely interested in what they do.
✨Showcase Your Analytical Skills
Since the role requires a detail-oriented and analytical mindset, prepare examples that highlight your problem-solving abilities. Think of specific instances where you’ve used data to drive decisions or improve processes. This will demonstrate your capability to deliver customer-centred solutions.
✨Emphasise Collaboration
EY values teamwork, so come prepared with stories that showcase your collaborative spirit. Discuss experiences where you’ve worked with cross-functional teams or facilitated workshops. This will illustrate your ability to thrive in diverse environments and contribute positively to team dynamics.
✨Be Curious and Adaptable
Demonstrate your curiosity and adaptability by discussing how you stay updated with emerging technologies and methodologies like Lean or Six Sigma. Share how you’ve embraced change in previous roles and how it has led to successful outcomes. This aligns perfectly with their focus on innovation and transformation.