At a Glance
- Tasks: Lead service design projects and build strong client relationships.
- Company: Join EY Studio+, a leader in innovative service design.
- Benefits: Enjoy flexible working, career development, and supportive colleagues.
- Other info: Collaborative culture with opportunities for personal growth.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in service design and team leadership required.
The predicted salary is between 55000 - 65000 £ per year.
Responsibilities
- You will develop and manage plans for project teams, update stakeholders, and escalate scope.
- You will develop relationships that can benefit our firm and our clients (e.g., with stakeholders in target organizations) and beyond the workplace to enhance our presence and impact in the community.
- You will identify and share trends, topics and resources (e.g., professional bodies, market developments such as sector-specific trends, regulatory guidance) that will increase the relevance and value of our service delivery and seize opportunities to grow knowledge.
- You will take a systematic approach to making decisions, considering all relevant data.
- You are considered a direct point of contact for client and team, speak to client regularly about future trends, and begin to own and grow the firm’s relationship with the client.
- You will maintain open and proactive communication and build credibility based on understanding client issues and offering innovative solutions.
- You will create and deliver presentations that engage a range of audiences and respond to their questions and concerns.
- You will integrate data and apply judgment in forming practical insights and addressing potential issues, leveraging opportunities and analyses that enable decision-making by critical stakeholders.
- You will share technical, sector and market knowledge to inform client thinking.
Skills and attributes
- You will confidently and authentically present complex messages skilfully, using a variety of media and methods that build excellent relationships based on trust.
- You will demonstrate influencing skills that address the varied interests and individual style of others, recognizing people have different sources of motivation and ways to achieve success.
- You will create a positive team environment, balancing individual initiative with team collaboration and with EY priorities, and encourages people to speak up and express differing views.
- You will devise approaches to resolve conflicts, including those that arise from cultural differences, and keep negotiations or dialogue moving forward, even when solutions are not apparent.
- You will adopt appropriate coaching techniques to meet the various needs of team members.
- You will assemble the right team to achieve business goals by creating the right mix of skills and the right conditions to work together effectively.
- You will improve commitment and engagement of team members, while focusing on the achievement of their goals.
- You will provide constructive feedback tailored to each person’s style and environment.
- You will recommend development activities tailored to each team member’s needs and learning style.
- You will resolve competing priorities and resource allocation issues, building collaboration across organizational boundaries.
To qualify for the role you must
- Be able to describe EY Studio+ UK capabilities and commitments accurately when discussing possible business opportunities with external contacts.
- Show that you have consistently produced service design work of high quality that is accurate, complete, and compelling.
- Demonstrate ability to lead a small (< 3 designers) team and/or manage budgets (< £100k) effectively with some oversight.
- Be able to create presentations that are clear and impactful, translating EY Studio+ UK’s services into meaningful value propositions for clients.
- Show how you have contributed to a positive design team environment.
What working at EY offers
- Support, coaching and feedback from some of the most engaging colleagues around.
- Opportunities to develop new skills and progress your career.
- The freedom and flexibility to handle your role in a way that’s right for you.
Manager, Service Design, UKI employer: EY UK
At EY Studio+ UK, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises collaboration and innovation. As a Manager in Service Design, you will benefit from unparalleled support and coaching from experienced colleagues, alongside opportunities for professional growth and skill development. Our commitment to flexibility allows you to tailor your work approach, ensuring a fulfilling and impactful career while making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Service Design, UKI
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Practice your pitch! You never know when you’ll get a chance to talk about your skills and experience. Prepare a short, engaging summary of who you are and what you bring to the table, so you’re ready to impress when the opportunity arises.
✨Tip Number 3
Show off your expertise! Create a portfolio or a presentation that highlights your best work and how it relates to service design. This will not only showcase your skills but also demonstrate your understanding of the industry trends and client needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team at StudySmarter.
We think you need these skills to ace Manager, Service Design, UKI
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Manager, Service Design role. Highlight your relevant experience and skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of stakeholder interaction, demonstrate your ability to communicate effectively. Use clear language and provide examples of how you've successfully engaged with clients or teams in the past. We love a good story!
Highlight Your Teamwork Experience:We’re all about collaboration at StudySmarter, so make sure to mention any experiences where you’ve worked well in a team. Share how you’ve contributed to a positive environment and resolved conflicts. It’s all about building those relationships!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at EY UK
✨Know Your Stuff
Make sure you’re well-versed in EY Studio+ UK’s capabilities and commitments. Brush up on recent projects and trends in service design, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led teams or managed budgets in the past. Highlight your ability to create a positive team environment and how you’ve resolved conflicts, as this will resonate well with their focus on collaboration.
✨Engage with Impactful Presentations
Prepare to demonstrate your presentation skills by creating a mock presentation that translates complex ideas into clear value propositions. This will show your ability to communicate effectively with clients and stakeholders.
✨Build Relationships
Think about how you can establish rapport with the interviewers. Be genuine and show your interest in building long-term relationships, not just for the job but also for the community and clients, as this is key to their ethos.
