Student Experience Co-ordinator - Senior Associate - Permanent - Birmingham

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Talent Shared Services (TSS) is a Birmingham based, centralised team who play a crucial role supporting the firm’s Talent strategy and employee lifecycle. Comprising a broad spectrum of teams, the TSS provide efficient and specialised support in the areas of: HR Advisory, payroll, employee data management, absence case management, Talent Information Systems, Student screening & onboarding, Student apprenticeship & compliance, immigration support and security clearance vetting.

This is a fantastic opportunity to work as part of the SE Team who support the administration of EY’s professional qualifications and compliance management for EY students and apprentices. As a SE Senior Associate your primary purpose is to assist and support the SE Associates to transact and administer professional qualifications for all UK&I students enrolled on a professional qualification. You will build and maintain relationships with the wider Talent Student Management and Delivery (SMD) Team as well as other internal and external teams.

Your key responsibilities:

• Supervision, coaching and counselling of team members responsible for the day-to-day administration of qualifications.
• Give day to day support and delivery of specific professional qualification transactions including course administration through the whole qualifications life cycle.
• Utilise your programme knowledge working alongside the SMD team to liaise with other internal business teams, tuition providers and institutes.
• Support the development and maintenance of process documents to reflect best practice.
• Support with access arrangements and guidance to students, liaising with internal teams, institutes and tuition providers.
• Database management inclusive of preparation to facilitate future intakes.
• Act as a team escalation point for queries regarding qualifications.
• Supervise ongoing data integrity management of the professional qualifications database.
• Support any ongoing developments and projects relating to qualifications.
• Support any sessions being delivered by the Institutes to our student population.
• Support the invoice and billing process relating to professional qualification costs.
• Collating and actioning Quality improvement.
• Counsellor responsibilities for SE Team Associates.

Skills and attributes for success:

• Manage strong relationships with key stakeholders on the day to day running of professional qualification programmes.
• Able to work under pressure to prioritise workload and manage multiple projects.
• Demonstrate flexibility to delivering project tasks.
• Identify risks and manage/escalate as appropriate.
• Respond to, manage and resolve all issues raised by Senior Managers within TSS.
• Able to demonstrate initiative and vision and identify opportunities for process improvement.
• Consult and collaborate to build robust relationships across all UK TSS Service Teams.

To qualify for the role you must have:

• Proven history of working in qualification administration.
• Strong organisational and planning skills with a proactive approach to problem solving.
• Excellent communication and interpersonal skills.
• A good attention to detail with a focus on accuracy and quality.
• Strong organisational skills with an ability to deliver to deadlines and prioritise effectively.
• Ability to influence and manage stakeholder relationships.
• An enthusiastic, can-do approach.
• Excellent IT skills, particularly Excel.

Ideally, you’ll also have:

• Extensive knowledge of the qualifications offered at EY.
• Experience of working within a shared services centre environment.
• Experience of working with professional qualifications and/or apprenticeship administration.

What we offer:

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development.

Please note: Prior to finalising your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy.