At a Glance
- Tasks: Support student experience and manage professional qualifications data.
- Company: Join EY, a global leader in building a better working world.
- Benefits: Competitive pay, flexible working, and career development opportunities.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Make a real impact on students' professional journeys while developing your skills.
- Qualifications: Strong organisational skills and a passion for supporting students.
The predicted salary is between 49500 - 60500 £ per year.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Role description: Student Experience Coordinator
Reporting to: UK TSS Student Experience Consultant (Senior Associate)
Location: Birmingham, some UK travel required
Talent Shared Services (TSS) is a Birmingham based, centralised team who play a crucial role supporting the firm’s Talent strategy and employee lifecycle. Comprising a broad spectrum of teams, the TSS provide efficient and specialised support in the areas of: HR Advisory, payroll, employee data management, absence case management, Talent Information Systems, Student screening & onboarding, Student apprenticeship & compliance, immigration support and security clearance vetting. By centralising these services, and focusing on consistency, compliance and operational excellence, the TSS enables the broader Talent team to focus on strategic initiatives and the overall employee experience.
The Opportunity
This is a fantastic opportunity to work as part of EY’s UK Talent Shared Services (UK TSS) who support the administration of EY’s professional qualification and compliance management for EY students and apprentices.
Your key responsibilities
- Support the maintenance of the professional qualifications database, used by students, counsellors and the business to hold qualification related data and information.
- Run regular data integrity checks within the database to ensure data is accurate and to notify appropriate parties where there are data changes.
- Support student intake activity including, student registration and tracking, coordination of exemption impact to student pathways and enabling students requesting access arrangements.
- Review student requirements for membership eligibility e.g. ICAS achievement logs, ICAEW online training file.
- Completion of regular data audits and housekeeping to maintain the professional qualifications database.
- Manage the results and exam fail administration for students studying professional qualifications.
- Student query management regarding qualification and apprenticeship compliance.
- Manage invoicing/billing process related to professional qualifications costs, liaising with appropriate contacts internally and externally.
Skills and attributes for success
- Able to work under pressure to prioritise workload and manage multiple projects.
- Demonstrate flexibility to delivering project tasks.
- Identify risks and manage/escalate as appropriate.
- Able to demonstrate initiative and vision and identify opportunities for process improvement.
- Consult and collaborate to build robust relationships across all TSS Service Teams, HR Services and Regional stakeholders, to ensure best practice is shared.
To qualify for the role you must have
- Strong organisational and planning skills with a proactive approach to problem solving.
- Excellent communication and interpersonal skills with the ability to forge strong working relationships within UK Talent Shared Services (UK TSS) and internal/external teams.
- A good attention to detail and ability to identify discrepancies.
Ideally, you’ll also have
- Experience of working within a shared services centre environment.
- Experience of working with professional qualifications and/or apprenticeship administration.
What we look for
We’re looking for a coordinator who is confident to be a strong communicator with a desire to support students, the business, tuition providers and institutes.
What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
Plus, we offer:
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Please note
Prior to finalising your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world.
Student Experience Co-ordinator - 14 months Secondment/FTC - Birmingham employer: EY UK
EY UK is an exceptional employer, offering a dynamic work culture in Birmingham that fosters professional growth and development. As a Senior HR Help Desk Advisor, you'll benefit from comprehensive training, a supportive team environment, and clear pathways for career advancement into Employee Relations, all while contributing to a company renowned for its commitment to employee well-being and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Co-ordinator - 14 months Secondment/FTC - Birmingham
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at EY UK and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Student Experience Co-ordinator - 14 months Secondment/FTC - Birmingham
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at EY UK. So, don’t be shy about laying it all out there!
How to prepare for a job interview at EY UK
✨Showcase Your Adaptability
Given that this is a temporary HR role at EY UK, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that EY UK uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at EY UK.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at EY UK.
