At a Glance
- Tasks: Provide expert HR advice and manage employee relations cases effectively.
- Company: Join EY, a global leader in building a better working world.
- Benefits: Competitive pay, flexible working, and extensive career development opportunities.
- Other info: Dynamic team culture with a focus on personal and professional growth.
- Why this job: Make a real impact while growing your HR skills in a supportive environment.
- Qualifications: 2+ years of HR experience and strong knowledge of employment law required.
The predicted salary is between 35000 - 42000 £ per year.
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Job description: ER Advisor
Reporting to: HR Manager
Talent Shared Services (TSS) at EY provides effective and efficient support for Talent's strategic and operational priorities.
We use our global strength, scale and technology to deliver HR-related processes, projects and services that help EY respond to the changing needs of our Talent organisation.
TSS offers key services to EY's Talent teams (global, area, region and country) within the business and delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers.
Key responsibilities
- Provide high-quality advice and guidance on a wide range of HR queries, including performance, absence and grievance management, conduct issues, disability adjustments and safeguarding matters.
- Apply sound judgement when managing employee relations matters, such as poor performance and absence management, ensuring decisions are aligned with employment legislation and EY policies.
- Actively manage and prioritise a caseload in a timely manner, in line with best practice, EY policy and agreed service level agreements.
- Escalate complex queries to the HR Manager, agreeing an appropriate course of action while maintaining excellent standards of customer service.
- Take ownership of your personal development and maintain continuous professional development to ensure advice reflects current employment law principles, EY policy and established practice.
- Ensure compliance with data protection requirements at all times.
- Record case updates in relevant HR systems accurately and promptly, tracking cases through to closure and client resolution.
- Buid trusted relationships with the business and work closely with the wider Employee Relations team.
- Stay up to date with process changes to ensure advice remains consistent, accurate and appropriate.
- Contribute to wider HR projects and initiatives as required.
Skills and experience
We are seeking candidates with at least two years' professional HR experience, ideally gained within a large corporate organisation.
You will have strong knowledge of employment law and HR processes, together with essential experience in employee relations case management.
You will be able to demonstrate sound business knowledge, initiative and a proactive approach to supporting managers and resolving cases effectively.
- Previous experience in a service delivery environment, including managing customer relationships in a front-line role and providing advice by video calls.
- Excellent interpersonal and customer liaison skills, with the ability to establish and maintain strong client relationships.
- A proven track record of coaching and advising managers to ensure employee relations cases are managed consistently and risk is mitigated.
- Experience and ability to manage a large case load whilst continuing to meeting SLAs
- Knowledge of operational HR systems.
- A degree-level qualification or equivalent experience.
- CIPD qualification, or working towards one, would be preferable.
- What we are looking for
We are looking for a driven, high-energy individual with excellent employee relations case management skills.
You will be a true team player who takes ownership of personal development and is willing to flexibly support colleagues in response to changing work volumes.
If you are confident advising managers, managing sensitive cases and building strong working relationships, this role could be a great fit for you.
What working at EY offers
We offer a competitive remuneration package where you will be rewarded for your individual and team performance.
Our comprehensive benefits package includes support for flexible working and career development.
Through our benefits platform , you can select benefits that suit your needs, covering holidays, health and wellbeing, insurance, savings and a wide range of discounts, offers and promotions.
You will also benefit from
- Support, coaching and feedback from engaging colleagues.
- Opportunities to develop new skills and progress your career
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements.
We strive to achieve the right balance for our people, enabling us to deliver excellent client service while supporting you to build your career without sacrificing your personal priorities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
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ER Case Advisor in Birmingham employer: EY UK
EY UK is an exceptional employer, offering a dynamic work culture in Birmingham that fosters professional growth and development. As a Senior HR Help Desk Advisor, you'll benefit from comprehensive training, a supportive team environment, and clear pathways for career advancement into Employee Relations, all while contributing to a company renowned for its commitment to employee well-being and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land ER Case Advisor in Birmingham
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at EY UK!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at EY UK.
We think you need these skills to ace ER Case Advisor in Birmingham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at EY UK. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to EY UK and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at EY UK. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to EY UK's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at EY UK
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with EY UK.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at EY UK will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact EY UK and how you would contribute to adapting HR strategies.
